Mansi Badhwar
Surrey
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. I am seeking an entry-level job position in a reputed firm to build a long-term career by investing the best of my technical knowledge and education qualifications and to serve the organization with an outstanding output.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Practice Manager
Intercity Animal Emergency Clinic
07.2020 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors
- Developed close working relationships with front office and back office staff.
- Positioned animals for diagnostic imaging such as x-rays and scans
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Administered medications to animals in treatment and documented changes in condition
- Recorded symptoms and documented medical observations to inform treatment decisions
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health
- Triaged incoming patients to determine treatment needs and urgency of care
- Educated clients on post-surgical care and nutrition
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Resolved client problems and complaints
- Managed multiple tasks and met time-sensitive deadlines
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Server
Jingle Bao Restaurant
09.2023 - Current
- Ensuring that customers have an exceptional dining experience
- Cleaning and preparing the dining area
- Serving beverages and food
- Payment and cash handling
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier Team Lead
A&W Food Court
08.2019 - 06.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and restock and organize merchandise in front lanes
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Associate of Arts -
COQUITLAM COLLEGE
Coquitlam, BC12.2022
Skills
- Microsoft PowerPoint
- Excel
- Client Relations
- Active Listening
- Staff Training
- Verbal and Written Communication
- Staff Scheduling
- Administrative Skills
- Time Management Skills
- Inventory Management
- Team leadership
Certification
Serve It Right Certification
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Timeline
Server
Jingle Bao Restaurant
09.2023 - Current
Practice Manager
Intercity Animal Emergency Clinic
07.2020 - Current
Cashier Team Lead
A&W Food Court
08.2019 - 06.2020
Associate of Arts -
COQUITLAM COLLEGE
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