Mansi Babbar
Surrey,BC
Summary
Dynamic administrative professional with a proven track record at NewPoint Insurance Services Inc., excelling in document preparation and effective communication. Recognized for enhancing client relationships and achieving high customer satisfaction through attentive service. Skilled in database maintenance and adept at multitasking, ensuring seamless operations and team collaboration.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
NewPoint Insurance Services Inc.
09.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Insurance Advisor
NewPoint Insurance Services Inc.
05.2020 - 09.2022
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Generated leads through cold-calling, networking and other outreach methods.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
Education
Bachelor of Arts - Health Sciences
Simon Fraser University
Burnaby, BC09-2022
Skills
- Document preparation/ editing
- Legal terminology
- Editing and proofreading
- Well-written submissions
- Database maintenance
- Professional and clear communication
- Adherence to deadlines
- Attention to details
- Teamwork and collaboration
- Efficient problem-solving
- Effective multitasking
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Administrative Assistant
NewPoint Insurance Services Inc.
09.2022 - Current
Insurance Advisor
NewPoint Insurance Services Inc.
05.2020 - 09.2022
Bachelor of Arts - Health Sciences
Simon Fraser University
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