MANSI
Moncton,Canada
Summary
Dedicated Customer Service and Sales professional with extensive experience in service delivery, sales expertise, and customer relationship management. Proven ability to multitask, adapt, and drive business results through strong communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Sales and Customer Service Representative - Virgin Plus
Nordia Inc.
05.2024 - Current
- Provide customer support and sales services for Virgin Plus clients, ensuring high satisfaction and engagement
- Respond to customer inquiries regarding products, services, and account details, assisting with billing, payments, and technical support
- Effectively upsell and cross-sell Virgin Plus products and services to meet customer needs and exceed sales targets
- Handle a high volume of inbound and outbound calls, resolving issues efficiently and professionally
- Utilize CRM tools to update customer accounts, track interactions, and enhance customer experience
- Collaborate with team members to improve processes and achieve performance goals
Remote Customer Service Representative
Bell Technical Solutions
08.2019 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Managed daily scheduling, tasking, and administrative duties for customer service operations
- Assisted customers with high-speed data services and troubleshooting technical issues
- Processed customer requests efficiently using multiple computer systems
- Provided high-level service to align with sales objectives and support business growth
- Updated customer profiles using CRM software to ensure accurate records
Client Support Specialist
Vodafone Essar Telecommunications
04.2015 - 11.2017
- Collected customer feedback and implemented process changes to improve satisfaction
- Developed strong client relationships and a positive community reputation
- Assisted customers with account services, special orders, and service concerns
- Recommended products and services tailored to customer needs
- Evaluated account and service histories to identify trends and mitigate future issues
Education
Diploma in Business Management - Commerce And Business Administration: Business Accountancy
Canadore College of Applied Arts And Technology
North Bay, ON01.2019
Skills
- Time Management
- Customer Service
- Sales Expertise
- Critical Thinking
- Leadership
- Adaptability
- Strong Communication Skills
- Administrative Support
- Problem-Solving
- Technical Support
- Ability to Work Independently
- Teamwork
- Inbound and Outbound Calling
Accomplishments
CPR certification and smart serve certification
Languages
English
Timeline
Sales and Customer Service Representative - Virgin Plus
Nordia Inc.
05.2024 - Current
Remote Customer Service Representative
Bell Technical Solutions
08.2019 - 01.2023
Client Support Specialist
Vodafone Essar Telecommunications
04.2015 - 11.2017
Diploma in Business Management - Commerce And Business Administration: Business Accountancy
Canadore College of Applied Arts And Technology
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