Man Shing Chan
Scarborojgh,ON
Overview
37
37
years of professional experience
Work History
Operations Manager
Chico Chica Enterprises, Ltd.
Hong Kong
10.1993 - 06.2023
- Delegated work to staff, setting priorities and goals.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented successful business strategies to increase revenue and target new markets.
Quality Assurance Manager
Ralph Schiller Associate Ltd
Hong Kong
07.1986 - 05.1993
- Implemented corrective and preventive action (CAPA) systems, significantly reducing defect rates and improving product reliability.
- Established procedures and quality standards.
- Fielded customer complaints and rectified service issues.
- Managed the development and maintenance of quality management systems (QMS), ensuring continuous improvement and efficiency.
- Fostered a culture of quality across the organization by promoting awareness and understanding of quality standards and their importance.
- Developed and implemented quality control processes to improve product reliability.
- Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
- Analyzed quality control data to identify trends, root causes of issues, and areas for improvement in processes and product quality.
- Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
- Completed various financial and quality audits for different departments.
- Documented all findings from investigations into non-conformances in order to track progress towards resolution.
- Directed the preparation and execution of internal and external audits, achieving compliance with ISO standards and other regulatory bodies.
- Managed supplier key performance indicators and checked materials for compliance with specifications.
- Maintained records of all test results and monitored trends over time in order to detect potential problems early on.
- Negotiated with suppliers and vendors to improve product quality, reduce costs, and ensure timely delivery of materials.
- Troubleshot product issues and fixed problems.
Education
High School Administration
Baldwin Colleage
Hong Kong05-1980
Skills
- Budget management
- Project management
- Quality assurance
- Process improvement
- Customer service
- Risk assessment
Timeline
Operations Manager
Chico Chica Enterprises, Ltd.
10.1993 - 06.2023
Quality Assurance Manager
Ralph Schiller Associate Ltd
07.1986 - 05.1993
High School Administration
Baldwin Colleage
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