Manshika Manshika
Toronto,ON
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employee with role for maximum performance. Proactive and hardworking individual focused on continuous operational improvement and a passionate job seeker with strong organizational skills eager to secure position in the field of HR. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Operations Coordinator
Elite Security
12.2022 - Current
- Coordinating with property managers to schedule services and fulfill requests promptly and efficiently.
- Utilizing technology tools and platforms to streamline operations and improve efficiency. Which include using customer relationship management (CRM) systems, software’s (Condo control, building link), communication apps (When2Work).
- Generating weekly reports for property management and area managers to track progress and workflow at condos.
- Billing biweekly for condominium managers for extra coverage concierge.
- Responding on emergency incidents and dispatching mobile supervisor.
Customer Service Representative
Teleperformance
01.2022 - 11.2022
- Developed and updated databases to handle customer data.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Human Resources Coordinator
Boxinall Softech
04.2020 - 08.2021
- Developed and maintained relationships with key internal stakeholders.
- Generated reports detailing findings and recommendations.
- Participated in workshops and presentations related to projects to gain knowledge.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Conducted extensive research for startup company projects.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
Education
Post Graduation in Global Business Management - Business And Organizational Administration
Georgian College
08.2023
Bachelor in Commerce (Specialized in HR) - Business And International Management
Lovely Professional University
Phagwara, India08.2021
Skills
- Hiring and Onboarding
- Data Management
- Customer Service
- Scheduling Coordination
- Health and Safety Programs
- ADP Workforce Now
- Report Generation
- Conflict Resolution
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Additional Information
- Experience in running multiple projects simultaneously.
- Excellent computer skills using Microsoft Office products: MS Word, MS Excel, MS PowerPoint, and MS Project.
- Strong sense of timelines, order of scheduling, and maintaining the work culture.
- Open to Relocate.
- Quick learner (ready to learn new software and techniques upon org. requirement)
- Commute by own vehicle.
- G class driver’s license with clean abstract.
Timeline
Operations Coordinator
Elite Security
12.2022 - Current
Customer Service Representative
Teleperformance
01.2022 - 11.2022
Human Resources Coordinator
Boxinall Softech
04.2020 - 08.2021
Post Graduation in Global Business Management - Business And Organizational Administration
Georgian College
Bachelor in Commerce (Specialized in HR) - Business And International Management
Lovely Professional University
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