Manshi Mann
Kitchener,ON
Summary
Recent finance graduate with strong research, technical, and problem-solving skills, demonstrating a commitment to excellence in team projects and independent assignments. Detail-oriented and quick to master new concepts, with a focus on applying analytical capabilities to drive innovative solutions in a dynamic work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Tim Hortons
Kitchener, Ontario
05.2024 - Current
- Delivered exceptional customer service following company guidelines.
- Monitored inventory levels to identify restocking requirements.
- Operated cash register to process customer payments accurately and efficiently.
- Sustained high customer service standards during peak hours, and resolved customer complaints.
Customer Service Representative
Wipro
Delhi, India
06.2022 - 12.2022
- Directed open enrollment windows at Wells Fargo, facilitating health plan choices.
- Resolved inquiries and concerns to consistently offer quality service and meet performance benchmarks.
- Attended regular training sessions on updates and changes.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Education
Post-Graduate Certificate - Financial Planning Services
Conestoga College
Kitchener, ON04-2025
Post-Graduate Certificate - Global Business Management
Conestoga College
Kitchener, ON04-2024
Bachelors of Commerce Program (B.com) - Commerce
University of Delhi
Delhi, India07-2021
Diploma (B1-B2) - French Language And Literature
University of Delhi
Delhi, India05-2021
Certificate (A1-A2) - French Language And Literature
University of Delhi
Delhi, India05-2020
High School (Class 12th) - Commerce
Queens Valley School
Delhi, India03-2018
Skills
- Financial analysis
- Customer service
- Team collaboration
- Investment planning
- Risk assessment
- Problem solving
- Effective communication
- Multitasking Abilities
- Customer relationship management
- Filing and bookkeeping
Affiliations
- Multitasking and Organizing
- Researching and Reading
- Meditation and Yoga
- Writing
Certification
- CSC (Canadian Securities Course)
- Ontario Smart Serve
- WHMIS
- AODA
- Workers' Health and Safety Awareness in 4 Steps
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
French
Professional
Timeline
Team Member
Tim Hortons
05.2024 - Current
Customer Service Representative
Wipro
06.2022 - 12.2022
Post-Graduate Certificate - Financial Planning Services
Conestoga College
Post-Graduate Certificate - Global Business Management
Conestoga College
Bachelors of Commerce Program (B.com) - Commerce
University of Delhi
Diploma (B1-B2) - French Language And Literature
University of Delhi
Certificate (A1-A2) - French Language And Literature
University of Delhi
High School (Class 12th) - Commerce
Queens Valley School
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