Mansha Gaba
Scarborough,ON
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by extensive customer service experience. Proven ability to work independently and rapidly acquire new skills.
Overview
3
3
years of professional experience
Work History
Food Service Supervisor
Swiss Chalet
Brampton, Ontario
04.2024 - 05.2025
- Oversaw inventory management for supplies, equipment, and food items essential for operations.
- Trained staff in various roles, ensuring proficiency in food preparation and cleaning tasks.
- Managed staff scheduling, attendance monitoring, and payroll recordkeeping effectively.
- Ensured cleanliness of guest areas by adhering to stringent sanitation guidelines.
- Regularly met with suppliers to discuss product pricing and availability.
- Performed quality checks throughout service hours to guarantee that each menu item meets the food standards.
Customer Service Representative
La Rocca Creative Cakes
Richmond Hill, Ontario
01.2024 - 04.2024
- Monitored inventory levels and restocked shelves as needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Supported team members in delivering exceptional customer service.
- Resolved customer concerns regarding cakes, fostering positive interactions and repeat business.
School Teacher
The Indian School
New Delhi , India
06.2022 - 12.2023
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated interactive classroom discussions to enhance student participation and understanding.
- Guided student learning through PowerPoint presentations, audio-visual aids, and developing quizzes.
- Encouraged critical thinking skills by posing open-ended questions during class sessions.
- Cultivated relationships with parents and colleagues to create a supportive learning environment.
Education
Master of Arts - Psychology
Indira Gandhi National Open University
New Delhi, India10-2023
B.Ed. - Education
Guru Gobind Singh Indraprastha University
New Delhi, India09-2020
Bachelor of Science - Life Sciences
Gargi College, Delhi University
New Delhi, India05-2018
Skills
- Team leadership
- Microsoft Office
- Problem solving
- Customer service
- Communication skills
- Relationship management
Timeline
Food Service Supervisor
Swiss Chalet
04.2024 - 05.2025
Customer Service Representative
La Rocca Creative Cakes
01.2024 - 04.2024
School Teacher
The Indian School
06.2022 - 12.2023
Master of Arts - Psychology
Indira Gandhi National Open University
B.Ed. - Education
Guru Gobind Singh Indraprastha University
Bachelor of Science - Life Sciences
Gargi College, Delhi University
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