Versatile and results-driven professional with 9 years of experience in Computer Support and a strong foundation in health care assistance, currently pursuing a Health Care Assistant role in British Columbia. Proficient in troubleshooting hardware, software, and network issues, providing end-user support, and optimizing IT systems for performance and reliability. Certified in workplace safety and emergency protocols, including First Aid by Red Cross, WHMIS, Violence Prevention, Waste Management, Code Silver – Active Attacker, and Hazardous Drugs Safety. Adept at bridging technical expertise with excellent communication skills to deliver efficient and user-friendly IT solutions.
Technical Skills:
- Operating Systems: Windows, macOS, Linux
- Software: Microsoft Office Suite, remote support tools (e.g., TeamViewer, AnyDesk), and ticketing systems (e.g., ServiceNow, Jira)
- Networking: Configuring routers, switches, and wireless access points, troubleshooting LAN/WAN issues
- Hardware: PC/laptop assembly, maintenance, and peripheral troubleshooting
- Security: Basic understanding of cybersecurity practices, antivirus management, and data recovery
Key Strengths:
- Proven ability to manage and resolve complex technical issues in a timely manner.
- Strong interpersonal skills for effective collaboration with users and cross-functional teams.
- Detail-oriented and committed to providing high-quality IT support in diverse environments.
