Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
Generic

Mansarab Singh Bhalla

IT Support Specialist
Brampton,ON

Summary

Rational IT Support Specialist with 3 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Incident Response Analyst

CIBC
Toronto
04.2022 - Current
  • Be jointly responsible for support and management of CIBC internal 4500 plus internal applications and 45,000 plus end-user who are CIBC employees.
  • Provide client support to all Line of business including reporting statistics & trends for upper management using the ServiceNow Tool
  • Engage internal teams & vendors for escalations
  • Responsible for maintaining security protocols and working on PowerShell and Mainframe systems
  • Responsible for first-level troubleshooting of connection issues, VPN, disk issues, login & access issues, software issues, and Microsoft Office suite & file system issues
  • Responsible for patching & deploying the applications in a timely manner using SCCM
  • Administration of VDI & VM environment
  • Extensive experience with Azure Active directory services such as SSO, device, access controls & user management
  • Responsible for user provisioning tasks on Windows platform (Creation, Deletion, Permissions, and VPN Access).
  • Increased overall system security by proactively identifying vulnerabilities and recommending appropriate remediation measures
  • Ensured swift resolution of incidents by maintaining open communication channels with relevant stakeholders during investigations

Service Desk Analyst

Buchanan Technologies
Mississauga
11.2021 - 04.2022
  • Assists/supports end-users with technical queries/issues in navigating enterprise application
  • Managed over 40 calls per day and achieved over 90% score metrics
  • Documents essential information on ticketing management system to track tickets and help in payment procedures
  • Assists customers with password resets, validation, connectivity issues, printer support, and other technical problems
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary

IT Support Assistant

Richa Global
Gurgaon
07.2019 - 12.2019
  • Regularly installed operating system and configured network devices and software
  • Primary contact for day-to-day maintenance and technical support for the floor including suggestions and troubleshooting different problems in the system
  • Promptly responded to requests for technical support related to a computer system, software, and hardware through calls or email.

Junior Software Developer

Delhi Metro Rail Corporation
New Delhi
05.2018 - 06.2018
  • Interacted with senior developers daily and completed assigned tasks ahead of the prescribed deadlines
  • Co-ordinated with multiple team members in designing the token system using HTML, CSS, and PHP
  • Tested out different HTML scripts and software to look for any bugs and responded promptly to find an adequate solution.

Education

P.G Diploma in Cyber Infrastructure Specialist -

Lambton College
Sarnia, ON
01.2020 - 01.2021

Bachelor of Technology in Computer Science - undefined

Ansal University
Gurgaon, India
01.2015 - 01.2019

Skills

Implement, administer, and troubleshoot information systems that incorporate Microsoft Windows OS and Linuxundefined

Websites

Volunteer Experience

Volunteer Experience, Pheonix Corp, 01/2020, 04/2020, Phoenix Corp is a volunteer organization that focuses on refurbishing old PCs and donating them to various charity organizations. Worked as one of the project leaders for a semester in my Lambton College

Timeline

Incident Response Analyst

CIBC
04.2022 - Current

Service Desk Analyst

Buchanan Technologies
11.2021 - 04.2022

P.G Diploma in Cyber Infrastructure Specialist -

Lambton College
01.2020 - 01.2021

IT Support Assistant

Richa Global
07.2019 - 12.2019

Junior Software Developer

Delhi Metro Rail Corporation
05.2018 - 06.2018

Bachelor of Technology in Computer Science - undefined

Ansal University
01.2015 - 01.2019

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Mansarab Singh BhallaIT Support Specialist