Manroop Kaur
Brampton
Summary
Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's Restaurant
02.2023 - 01.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Cashier Team Lead
Sobeys Inc
04.2020 - 04.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
No Degree - Business Administration And Management
University of Guelph-humber
Toronto, None01-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Sanitation protocols
Accomplishments
- Received Employee of the Month recognition from McDonald's for outstanding performance, dedication, and excellent customer service.
- Trained and mentored new staff, improving team efficiency and customer satisfaction.
Languages
English
Full Professional
French
Limited Working
Punjabi
Professional Working
Hindi
Elementary
Interests
- Fashion and Style
- Volunteer Work
- Avid Reader
- Design and Build Websites
- Animal Care
- Interior Design
- Pilates
Timeline
Crew Member
McDonald's Restaurant
02.2023 - 01.2025
Cashier Team Lead
Sobeys Inc
04.2020 - 04.2023
No Degree - Business Administration And Management
University of Guelph-humber
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