MANROOP KAUR
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
DR. ADRIENNE LI - Obstetrics and Gynecology
11.2021
- Welcomed guests, issued passes, and took incoming phone calls at reception
- Maintained scheduling and event calendars for staff meetings, parties, and important deadlines
- Directed calls based on query type to streamline support
- Received and distributed incoming mail and digital correspondence
- Schedule and coordinate appointments
- Booking hospital procedures
- Answer, screen, and transfer inbound phone calls
- Handle requests for information and data
- Manage receivable and payable accounts and maintain financial records
- Resolve administrative problems and inquiries
- Answered customer questions about available products and services
- Obtained signatures for financial documents and internal and external invoices.
Supervisor
GIVE AND GO
07.2021 - 10.2021
- Manage the line work assignment
- Supervised production process and verified compliance with safety, GMP and company requirements
- Make people work together
- Compete with another line leader in terms of production
- Set and communicate clear objectives and established deadlines
- Monitored line for defective items and resolved equipment or material-related causes
- Ensured compliance with all company policies, industry regulations, and safety guidelines
- Documented daily production data, including output quantities and any deviations from set goals
- Developed and implemented process improvements for increased efficiency.
Co-worker
ROOPNOOR DESIGNER BOUTIQUE
09.2020 - 01.2021
- Learn about different styles and designer which are going on nowadays
- Handled customer complaints professionally and resolved issues promptly
- Interact with customers
- Learning about business explanation
- Suggested additional products and services to increase sales
- Delivered consistent high-quality service to maintain customer loyalty
- Set productive work goals and established priorities to meet them
- Used business and product knowledge to solve customer needs
- Restocked inventory as needed to ensure merchandise availability.
Education
GED -
Humber College
Toronto, ON08.2022
High School Diploma -
Bramalea Secondary School
Brampton, ON08.2020
Skills
- Customer Service
- Live chat support
- Technical Support
- Microsoft Office Suite
- Conflict Resolution
- Workflow Optimization
- Document Control
- Schedule development
- Report Generation
- Call center experience
- Helpdesk services
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Administrative Assistant
DR. ADRIENNE LI - Obstetrics and Gynecology
11.2021
Supervisor
GIVE AND GO
07.2021 - 10.2021
Co-worker
ROOPNOOR DESIGNER BOUTIQUE
09.2020 - 01.2021
GED -
Humber College
High School Diploma -
Bramalea Secondary School
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