Manroop Kaur
Burnaby,British Columbia
Summary
Creative Visual Merchandiser with expertise in overstock management and retail sales campaigns. Contributes unwavering work ethic and commitment to quality. Known for customer-focused initiatives and knowledgeable about modern merchandising.
Overview
1
1
year of professional experience
Work History
Visual Merchandiser/Retail Keyholder
Mountain Equipment Company
10.2023 - Current
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
Sales Advisor/Trainer
Mountain Equipment Company
04.2023 - 09.2023
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Trained as a Member services Representative dealing with warranties,returns, POS systems . Expertise in working multiple areas of the store including Cash, Backstocking, Shipping/Recieving, Changerooms and help people select the perfect gear for the outdoors .
- Trained and mentored new sales representatives.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
Student Leader
Capilano University
04.2023 - 04.2023
- Implemented diversity initiatives, fostering an inclusive campus environment for all students.
- Coordinated volunteer opportunities for peers, connecting them with meaningful experiences that align with their interests or career goals.
- Collaborated with faculty to develop programs that enriched the overall educational experience for students.
- Created engaging social media content that highlighted upcoming events and activities while increasing online presence and engagement within the college community.
- Organized campus events to foster a sense of community and promote student involvement.
- Continually sought feedback from fellow students to identify areas for improvement and implement necessary changes in a timely manner.
Guest Service Representative
City Of Burnaby
01.2023 - 04.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Bachelor in Kinesiology - Kinesiology
Capilano University
North Vancouver, BC12.2026
Skills
- Customer Service
- Leadership Skills
- Merchandising Plan Creation
- Marketing Prowess
- Sales Expertise
- Interpersonal Skills
- Team Collaboration
- POS - AS400, D365
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Visual Merchandiser/Retail Keyholder
Mountain Equipment Company
10.2023 - Current
Sales Advisor/Trainer
Mountain Equipment Company
04.2023 - 09.2023
Student Leader
Capilano University
04.2023 - 04.2023
Guest Service Representative
City Of Burnaby
01.2023 - 04.2023
Bachelor in Kinesiology - Kinesiology
Capilano University
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