Manroop Kaur
Surrey
Summary
Results-driven Assistant Retail Manager with a strong background in managing retail operations and providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals. Bright with a keen eye for data to identify areas for improvement. A hardworking and passionate job seeker with solid organizational skills eager to secure an entry-level payroll position. Ready to help the team achieve company goals.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
The Body Shop
06.2018 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Office Administration and Payroll Intern
Advanced Professional Services
11.2023 - 12.2023
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to clients regarding payroll inquiries and issues.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- She maintained strict confidentiality of all payroll information and records.
- They are interacted with customers by phone, email, or in person to provide information.
- They are sorted and organized files, spreadsheets, and reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- I followed detailed directions from management to complete daily paperwork and computer data entry.
- We performed wide-ranging administrative, financial and service-related functions.
Team Leader
Reitmans
06.2017 - 06.2018
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Nursing Tutor
Saraswati Nursing College
10.2010 - 07.2015
- Assessed student knowledge levels and abilities with detailed assessments.
- Contributed educational and clinical expertise to help optimize training courses and boost student learning.
- Oversaw laboratory and clinical environments to help students advance knowledge and abilities.
Team Lead
A&W
10.2015 - 05.2017
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Education
Computerized Accounting And Office Diploma - Accounting And Office Administration
Brighton College
Burnaby, BC12.2023
Post Graduation Nursing Leadership And Management - Nursing
Langara College
Vancouver, BC06.2017
Bachelor Of Nursing - Nursing
Silver Oaks College of Nursing
India03.2010
Skills
- Microsoft Office Proficiency
- Data Entry Expertise and Database Maintenance
- Bookkeeping
- Sage 50
- Quickbooks
- Customer Relationship Management (CRM)
- Customer Needs Assessment and Problem-Solving Abilities
- Team Onboarding and Development
References
#1. Arshpreet Kaur
Store Manager ( The Body Shop)
2363327187
#2. Parminderjit Singh
BC Transit Victoria
Transit Operator
7789381711
#3. Shabeeha Izaz
WorkSafe Bc
LTD Benefits Specialist
shabeeha.izaz@worksafebc.com
7782428034
Timeline
Office Administration and Payroll Intern
Advanced Professional Services
11.2023 - 12.2023
Assistant Store Manager
The Body Shop
06.2018 - Current
Team Leader
Reitmans
06.2017 - 06.2018
Team Lead
A&W
10.2015 - 05.2017
Nursing Tutor
Saraswati Nursing College
10.2010 - 07.2015
Computerized Accounting And Office Diploma - Accounting And Office Administration
Brighton College
Post Graduation Nursing Leadership And Management - Nursing
Langara College
Bachelor Of Nursing - Nursing
Silver Oaks College of Nursing
Similar Profiles
Georgette ByrdGeorgette Byrd
Assistant Key Holder at The Body ShopAssistant Key Holder at The Body Shop
Jordan McCallumJordan McCallum
Office Assistant at The Body ShopOffice Assistant at The Body Shop
Bassam Ahmed Khodairy AlyBassam Ahmed Khodairy Aly
Sales Manager at The Body ShopSales Manager at The Body Shop
Bassam Ahmed Khodairy AlyBassam Ahmed Khodairy Aly
Retail Sales Manager at The Body ShopRetail Sales Manager at The Body Shop
Harminder MatharuHarminder Matharu
Medical Office Administrator at Balwin Physical TherapyMedical Office Administrator at Balwin Physical Therapy