Summary
Overview
Work History
Skills
Timeline
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MANRISHA BHATIA

Kelowna,British Columbia

Summary

I started my carrier as an Analyst in Capgemini. With experience of 3years in Data Analysis under Microsoft's where we conducted Business Verification, Domain, Email and DPL Validation of the Organization .Also worked as a team leader in a call centre company . I am holding a bachelor's degree in B.C.A from IP University.

CONSULTING COMPETENCIES: Data processing, retrieval of key information of an organization, strong statistical skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Team Leader

Staples
Kelowna, BC
03.2023 - Current
  • Provided quality control checks to ensure accuracy of printed material before release
  • Offered training and support to keep team members motivated and working toward objectives.
  • Guiding customers about Bell promotions and letting the bell sales representative to take over
  • Ensured that all safety protocols were followed during the printing process
  • Consulted with customers regarding their specific needs and requirements related to their print jobs
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Identified potential problems in advance and took corrective action when necessary.
  • Maintained a positive work environment that promoted collaboration between team members.

Senior Consultant

Capgemini
New Delhi, India
05.2020 - 02.2023
  • Created reports, presentations, and other documentation for stakeholders
  • Attending daily calls with the clients discussing about industry news to stay informed of new developments in the field
  • Utilized visualization tools such as Power BI to present findings
  • Assisted in training staff on how to use analytical tools effectively
  • Advised senior leaders on ways that analytics could improve decision making processes
  • Performed quality assurance to assess data and validate results
  • Delivered analytic support to identify high-priority opportunities and prospective clients to build pipelines
  • Utilized formulas to extract data from queries into Excel spreadsheets
  • Developed dashboards to track productivity and expedite remediation of issues.
  • Handled complex problems and issues by understanding root cause of issue and implementing solutions.
  • Established strong working relationships with both internal teams as well as external vendors and clients.
  • Collaborated with cross-functional teams throughout the organization to ensure alignment of objectives.
  • Monitored progress of ongoing projects to ensure objectives were met within specified time frames.
  • Assisted with continuous business improvement based on learnings from client implementation, previous experiences, and fresh ideas.
  • Developed training materials and conducted trainings for staff members on new technologies or processes.

Skills

  • Preparing Reports
  • Program Support
  • Performance Improvement
  • Relationship Building
  • Cross-Functional Teamwork
  • Client Engagement
  • Performance Evaluations
  • Decision-Making
  • Customer Service

Timeline

Team Leader

Staples
03.2023 - Current

Senior Consultant

Capgemini
05.2020 - 02.2023

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MANRISHA BHATIA