Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manraj Bachra

Richmond,BC

Summary

Dedicated and customer-focused professional with 20 years of experience delivering exceptional service and resolving concerns. A strong team player with excellent communication and problem-solving skills, committed to enhancing customer satisfaction and loyalty.

Overview

19
19
years of professional experience

Work History

Operations Manager

Sequoia Children's Learning Community
02.2021 - 12.2024
  • Oversaw daily operations of the childcare center to ensure a safe, nurturing, and educational environment.
  • Supervised, trained, and supported staff, ensuring adherence to childcare policies and procedures.
  • Managed enrollment, maintained accurate records, processed payments, and handled parent inquiries.
  • Ensured compliance with licensing regulations and health and safety standards.
  • Built strong relationships with families through open communication and regular updates.

Customer Service Representative

ICBC
09.2019 - 09.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Handled sensitive information securely while processing payments through various methods including cash and credit cards.

Assistant Branch Manager

Canadian Imperial Bank Of Commerce
05.2006 - 08.2010
  • Supervised a team of 25 branch employees and made recommendations regarding performance evaluations.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Resolved escalated customer issues in timely manner.

Education

Early Childhood Care And Education

MTI Community College
Burnaby, BC
2011

General Studies

Kwantlen Polytechnic University
Richmond, BC
2004

Skills

  • Organization and Time management
  • Communication skills
  • Critical Thinking
  • Teamwork
  • Fluent in English and Punjabi
  • Proficient in MS Outlook, Word and Excel

Timeline

Operations Manager

Sequoia Children's Learning Community
02.2021 - 12.2024

Customer Service Representative

ICBC
09.2019 - 09.2020

Assistant Branch Manager

Canadian Imperial Bank Of Commerce
05.2006 - 08.2010

Early Childhood Care And Education

MTI Community College

General Studies

Kwantlen Polytechnic University

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Manraj Bachra