Manpriya Pandher
Surrey
Summary
Detail-oriented and compassionate healthcare professional with experience in ophthalmic assistance, medical billing, and real-time medical documentation. Adept at working in fast-paced environments and committed to delivering excellent patient care and operational support. Demonstrated ability to effectively manage administrative tasks, ensure accurate patient records, and contribute to a smooth clinical workflow. Seeking to leverage my diverse skill set and healthcare expertise in a dynamic and growth-oriented healthcare setting.
Overview
5
5
years of professional experience
Work History
Ophthalmic Assistant/Medical Billing Coordinator
Vancouver Ophthalmology
08.2023 - Current
- Prepared patients for ophthalmic exams by gathering medical history, performing preliminary tests (e.g., visual acuity, tonometry), and documenting vital signs.
- Assisted ophthalmologists during exams and surgical procedures by preparing instruments, maintaining sterile environments, and providing patient support.
- Educated patients on pre-operative and post-operative care for various ophthalmic treatments, including cataract surgery, pterygium surgery and glaucoma management.
- Documented patient findings, diagnostic results, and physician instructions accurately in electronic medical records (EMR), contributing to efficient patient care and follow-up.
- Managed patient appointments, coordinated follow-up visits, and maintained the ophthalmology unit’s daily schedule, ensuring smooth patient flow.
- Ensured the proper maintenance and sterilization of ophthalmic diagnostic equipment and supplies.
- Processed medical billing for ophthalmic services using ICD-10 and CPT coding, ensuring accurate claims submission for a range of procedures, including surgical and diagnostic ophthalmic treatments.
- Submitted insurance claims to private insurance providers and provincial health plans, ensuring correct coding and adherence to insurance protocols.
- Verified patient insurance eligibility and benefits prior to procedures and obtained pre-authorization for surgical interventions and diagnostic testing.
- Assisted in patient billing inquiries, explaining charges, insurance coverage, and payment options, resulting in improved patient satisfaction.
- Followed up on outstanding claims, resolved discrepancies, and communicated with insurance companies to expedite the payment process.
- Generated itemized bills for patients, arranged payment plans, and worked closely with patients to ensure timely payments.
- Monitored accounts receivable and assisted in the collection of overdue payments, maintaining financial accuracy and minimizing delays in revenue collection.
- Generated monthly financial reports, tracking billing activity, claim statuses, and revenue cycle performance, providing insights to management.
- Provided real-time documentation support by transcribing patient consultations and medical information during ophthalmic exams and procedures.
- Documented diagnoses, treatment plans, prescriptions, and medical histories in the electronic health record (EHR) system, ensuring accurate and timely patient records.
- Supported ophthalmologists by managing documentation, allowing for uninterrupted focus on patient interaction and clinical tasks.
- Ensured patient privacy and compliance with confidentiality standards, including HIPAA regulations and provincial health information privacy laws.
- Worked closely with healthcare teams to streamline patient visits, ensuring all necessary clinical documentation was readily available.
- Adapted quickly to varying workflow demands in a high-volume clinic, maintaining a high level of accuracy and efficiency.
Business Services Coordinator
OK Tire Corporate Office
04.2022 - 07.2023
- In charge of the overall managerial functions of the company
- Keeping records and preparing reports on the operation of the business
- Collaborate with the HR department to meet workers' needs and improve efficiency
- Have familiarity with business management organization skills Excellent customer relation skill
- Excellent planning and organization skills
- Responded to customer issues to provide immediate resolution and improve retention
- Set up workshops, conferences, and meetings by scheduling and reserving rooms and preparing supplies
- Coordinated catering services for various functions, including sales trainings and department meetings
- Updated system to organize office documentation, maximizing efficiency and increasing productivity
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Coordinated travel arrangements and completed expense reports for travel reimbursement
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Trained in CRM and Toolbox for the company
- Help payroll department by updating employees info in ADP workforce
- Managed Ok Tire HR inbox by replying spontaneously to the email and helping choose candidates for the interview as per job posting requirements
Operations Clerk
3K Personal Corporation
02.2020 - 03.2022
- Processing and filing invoices
- Creating important office forms and emails
- Welcoming visitors, coordinating meetings, and appointments, and directing various administrative projects
- Assessed upcoming projects to forecast projected resource requirements
- Directed daily operations of deskside support business within sales center, including developing and establishing all sales support processes
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines
- Managed daily functions of deskside support, including defining and implementing processes
Education
Associate of Business Administration -
Columbia College
Vancouver, BC05.2021
Skills
- Records Management
- Calendar Management
- Medical history taking
- Attention to Detail
- Ophthalmic instrument maintenance
- Reliability
- Prescription refills
- Punctuality
- Slit-lamp examination
- Administrative Support
- Post-op workups
- Visitor Relations
- Patient education
- Customer Relations
- Medication administration
- Customer Complaint Resolution
- Inventory Management
- Microsoft Office Specialist
- Professional Presentation
- Project Coordination
- Documentation
- Reporting
- Ophthalmic terminology
- Glaucoma screening
- Surgical assisting
- Patient care
- Visual field testing
- HIPAA compliance
- EHR expertise
- Ophthalmic imaging
- Visual acuity testing
- Insurance verification
- Corneal topography
- Appointment scheduling
- Fundus photography
- Optical coherence tomography
Languages
English
Punjabi
Hindi
Timeline
Ophthalmic Assistant/Medical Billing Coordinator
Vancouver Ophthalmology
08.2023 - Current
Business Services Coordinator
OK Tire Corporate Office
04.2022 - 07.2023
Operations Clerk
3K Personal Corporation
02.2020 - 03.2022
Associate of Business Administration -
Columbia College
Similar Profiles
Ramneet KaurRamneet Kaur
Surgical Coordinator at Vancouver OphthalmologySurgical Coordinator at Vancouver Ophthalmology
Jean BarnardJean Barnard
Billing Specialist at Ophthalmology Surgery Center (Premier Eye CareBilling Specialist at Ophthalmology Surgery Center (Premier Eye Care
Kiara EndeanKiara Endean
Ophthalmic Medical Technician at Interior OphthalmologyOphthalmic Medical Technician at Interior Ophthalmology