Manpriya
Brampton
Summary
Professional with extensive experience in call center operations and leadership. Skilled in team collaboration, conflict resolution, and performance management. Strong ability to adapt to changing environments and drive team success through strategic planning and effective communication. Known for reliability, problem-solving, and fostering positive work culture.
Overview
2
2
years of professional experience
Work History
Call Center Team Lead
BN Overseas Educational Services
02.2023 - 01.2025
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
Education
Masters Of Technology - Computer Science & Engineering
Chandigarh University
Gharuan, Punjab, INDIA06.2020
Bachelor Of Technology - Computer Science & Engineering
Chandigarh Engineering College
Landran, Punjab, INDIA04.2018
Skills
- Call center customer service
- Team management
- Escalation handling
- Quality assurance
- Problem-solving skills
- Multitasking
- Calm and professional under pressure
Languages
English
Punjabi
Hindi
Additional Information
- Completed 4 months training in Web designing from June 2023 to October 2023
Accomplishments
- Published an article "Crop Prediction Using Deep Neural Network" in International Journal of Mechanical and Production Engineering Research and Development (IJMPERD), June 2020.
Timeline
Call Center Team Lead
BN Overseas Educational Services
02.2023 - 01.2025
Masters Of Technology - Computer Science & Engineering
Chandigarh University
Bachelor Of Technology - Computer Science & Engineering
Chandigarh Engineering College
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