Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Timeline
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Manpreet Singh Kohli

Nanaimo,British Columbia

Summary

  • Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills.
  • Thriving in both self-motivated and collaborative team settings. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Very personable and amiable, a quick learner, self-motivated, and be able to handle tasks from a variety of sources at once.
  • Familiar with MS Office, and the ability to easily learn software is an asset. Committed job seeker with a history of meeting company needs with consistent and organized practices.
  • Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Support Executive

Zell Education
Mumbai, Maharashtra
09.2022 - 09.2023
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer issues in a timely manner.
  • Maintained accurate records of customer interactions.
  • Created training materials for new employees in the department.
  • Contributed ideas for process improvements within the team.
  • Analyzed trends in customer service requests.
  • Conducted customer phone calls and in-person visits to maintain positive relationships.

Sales and Marketing Executive

Royal Caribbean International
Miami, Florida
08.2019 - 05.2022
  • Developed and implemented successful sales strategies to maximize profits.
  • Conducted market research to identify customer needs and preferences.
  • Created promotional materials such as brochures, flyers, and advertisements.
  • Provided product demonstrations to prospective clients.

Sports Analyst

Hudl Sports Tech Pvt.Ltd
Mumbai, Maharashtra
12.2018 - 03.2019
  • Performed data mining on large datasets to uncover insights about the game, players, teams.
  • Created reports detailing key findings from analyses of player performance data.
  • Conducted statistical analysis of player performance data using descriptive and inferential techniques.

Marketing Executive

Saibaba International
Mumbai, Maharashtra
06.2018 - 11.2018
  • Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
  • Developed marketing strategies and campaigns to increase brand awareness.
  • Organized promotional events such as conferences, trade shows and product launches.
  • Analyzed customer feedback to improve the quality of products and services.
  • Maintained an up-to-date database of customers' contact information.

Education

Bachelors of Mass Communication - Mass Media Communication

Mumbai University
Mumbai, India
05.2019

Higher Secondary Education - Commerece

Thakur College of Science And Commerce
Mumbai, India
05.2015

Secondary School Certificate -

Children's Academy
Mumbai, India
05.2013

Skills

  • Problem Solving
  • Team Work
  • Coordination
  • Upselling and Cross-Selling
  • Consultative Sales
  • Complaint Resolution
  • Problem-Solving Abilities
  • Customer Relations
  • Team Development
  • Client Relations
  • Strong Work Ethic
  • Critical Thinking
  • Excellent Communication
  • Supervision and Leadership

Languages

English
Full Professional

Certification

  • Royal Caribbean International - Employee of the Month February 2022
  • Royal Caribbean International - Crowd Management Training
  • Guru Nanak Khalsa College - Certificate of Personal Impact Quotient
  • Maharashtra State Basketball Association - Certificate of Participation in the 37th Maharashtra State Inter-District Basketball Championship

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Support Executive

Zell Education
09.2022 - 09.2023

Sales and Marketing Executive

Royal Caribbean International
08.2019 - 05.2022

Sports Analyst

Hudl Sports Tech Pvt.Ltd
12.2018 - 03.2019

Marketing Executive

Saibaba International
06.2018 - 11.2018

Bachelors of Mass Communication - Mass Media Communication

Mumbai University

Higher Secondary Education - Commerece

Thakur College of Science And Commerce

Secondary School Certificate -

Children's Academy

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Manpreet Singh Kohli