Summary
Overview
Work History
Education
Skills
Timeline
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Manpreet Singh Gill

Milton,ON

Summary

Professional support leader with experience and readiness for this role. Known for strong team collaboration and adaptability to changing needs. Skilled in problem-solving, communication, and managing support operations. Reliable and results-driven, ensuring optimal team performance and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Day Support Lead Manager

Walmart Canada
10.2023 - 11.2024
  • Managed and led a team of associates, ensuring the smooth operation of daily activities, prioritizing customer service excellence, and meeting department goals.
  • Monitored inventory levels, managed product placement, and ensured stock availability in accordance with sales projections and promotional needs
  • Trained and mentored new team members, providing ongoing guidance to improve performance, knowledge, and adherence to company policies and procedures
  • Collaborated with management to track performance metrics and implement improvements
  • Directed daily operations at busy retail business.
  • Carried out day-day-day duties accurately and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Team Leader

Williams Pharma Logistics
06.2021 - 11.2023
  • Managed the entire order fulfillment process, including picking, packing, and shipping, ensuring accurate and timely delivery of products and reducing order errors through improved processes.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Monitor inventory levels and assist in the coordination of stock replenishment to ensure optimal availability of products.
  • Proactively addressed operational challenges, including order discrepancies, staffing shortages, and system issues, quickly resolving problems to minimize disruptions and maintain workflow.
  • Trained, mentored, and developed new employees on warehouse processes, equipment use, and safety protocols.

E-Commerce Associate

Walmart Canada
05.2017 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customers needs and resolving concerns.
  • Used Coordination and planning skills to achieve results according to schedule.
  • Drove operations improvements which resulted in savings and improved profit margins.
  • Conducted quality checks on products before shipment to ensure customer satisfaction
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Handled returns and exchanges, adhering to company policies while ensuring customer satisfaction.


Education

Graduate Certificate - Health Services Management

Fanshawe College of Applied Arts And Technology
London, ON
08-2018

Skills

  • Excellent Written and oral communication skills
  • Develops Positive Workplace relationships
  • Customer Services
  • Detail Oriented
  • Decision-Making
  • Team management
  • MS Office Expert
  • Data entry
  • Escalation handling
  • Multitasking Abilities
  • Feedback management
  • Training and coaching
  • Problem Solving
  • Order Fullfilment

Timeline

Day Support Lead Manager

Walmart Canada
10.2023 - 11.2024

Team Leader

Williams Pharma Logistics
06.2021 - 11.2023

E-Commerce Associate

Walmart Canada
05.2017 - 03.2021

Graduate Certificate - Health Services Management

Fanshawe College of Applied Arts And Technology

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Manpreet Singh Gill