Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manpreet Kaur Virk

Brampton

Summary

Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Overview

6
6
years of professional experience

Work History

Team lead

Aritzia
07.2023 - 05.2024


  • Meets specifics of customer orders in a timely manner.
  • Monitors product quality frequently, reporting problems to mitigate Safety Issues. Performed all warehouse duties including picking, packing, counting, record keeping.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Trained new team members by relaying information on company procedures and safety requirements.

Inbound Call Representative

Toyota
02.2022 - 07.2023


  • Identifying customer’s needs, clarify information, research every issue and provide solutions or alternatives
  • Enhanced company reputation by providing exceptional customer service to all callers.
  • Keep records of each and every conversation in our call center
  • Seek opportunities to upsell products when they arise
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.

Outbound Call Representative

Rogers
06.2021 - 12.2022
  • Delivering a persuasive communication through phone, chat, and email to deepen client relationships and to keep every interaction positive.
  • Engaging in phone conversations, supporting a proactive approach to discovering our customer needs, providing relevant insights and expert device
  • Working collaboratively to develop strong a rapport with our clients by assisting them to better manage their wireless phone needs. Digitally providing high quality service and listening to understand what they are asking for.

Shift Manager

KFC
03.2020 - 04.2021


  • Improved customer satisfaction through staff training in customer service and product knowledge
  • Maximized sales by creating innovative visual merchandising displays and store layoutss
  • Answered customer complaints with quick solutions, ensuring customer satisfaction
  • Maintain inventory and records of food, supplies, and equipment


Daycare Educator

Garderie Langdon Childcare
06.2018 - 01.2020
  • Planned and developed appropriate learning opportunities weekly in accordance with the childcare and early years ACT.
  • Ensure that meals are prepared and distributed to all children. Provide guidance with safe hygiene practices
  • Provided support for children with special needs, adapting lesson plans to accommodate diverse learning styles.
  • Maintained accurate records of attendance, immunizations, and emergency contact information for each child enrolled in the program.

Education

Diploma - Early Childhood Education

Cegep De La Gaspésie et des Iles
11.2019

High School - undefined

03.2017

Skills

  • Expert with all Microsoft Office programs, including Word, Excel, and PowerPoint
  • Effective communication and ability for serving customers
  • Ability to provide top-notch customer service
  • Workplace safety
  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Team lead

Aritzia
07.2023 - 05.2024

Inbound Call Representative

Toyota
02.2022 - 07.2023

Outbound Call Representative

Rogers
06.2021 - 12.2022

Shift Manager

KFC
03.2020 - 04.2021

Daycare Educator

Garderie Langdon Childcare
06.2018 - 01.2020

High School - undefined

Diploma - Early Childhood Education

Cegep De La Gaspésie et des Iles

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Manpreet Kaur Virk