Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manpreet Kaur Sidhu

Summary

Dedicated sales and customer service specialist with a strong background in negotiation and communication .Having capability work on time ,give right information to customer and mentoring sales and customer service representives.

Overview

16
16
years of professional experience

Work History

Intermediate Case Worker

Indicate Immigration Consultancy
10.2023 - Current

• Client Consultation & Assessment


• Review client backgrounds and documentation to assess suitability for permanent residency, work permits, or study visas.


• Prepare, review, and submit immigration applications, ensuring all forms and supporting documents meet current regulatory standards.

• Maintain accurate and confidential case files in compliance with legal and organizational guidelines.


• Liaise with government agencies and external legal partners to follow up on application statuses, resolve discrepancies, and expedite case processing.


• Collaborate with colleagues to develop strategies for managing complex or high-priority cases.


• Monitor application deadlines and procedural updates to ensure all cases are managed efficiently and in accordance with the latest immigration policies.


• Provide ongoing client support by addressing inquiries, delivering status updates, and offering post-application guidance.

Intermediator Case Worker

CWC Immigration Solutions Inc
09.2019 - 09.2023

• Guide clients through the immigration process by explaining eligibility criteria, required documentation, and legal procedures.


• Conduct initial assessments to determine client needs and develop tailored application strategies.


• Draft and organize detailed case files, including letters of support, legal forms, and briefing documents for immigration applications.


• Perform quality checks on documentation to ensure accuracy and compliance with governmental standards.


• Act as the primary point of contact between clients, government agencies, and legal representatives to track progress and resolve issues.


• Schedule and conduct follow-up meetings to update clients on case progress and address any additional needs.


• Stay up-to-date with changes in immigration laws and policies to provide clients with the most current advice.


• Contribute to team discussions on process enhancements and share best practices to improve overall case management efficiency.

Supervisor

Smart Chip Pvt Ltd
10.2010 - 02.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.


  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.


  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Salesperson

Godawari Motors Pvt Ltd ( Hyundai Car Dealership)
05.2009 - 09.2010

Education

Master of Computer Application - Computer

Gujranwala Guru Nanak Khalsa College
Ludhiana
04-2009

Master of Science in Information Technology - Computational Science

Gujranwala Guru Nanak Khalsa College
Ludhiana
04-2008

Post Graduate Diploma In Computer Application - Computational Science

Gujranwala Guru Nanak Khalsa College
Ludhiana
04-2007

Bachelor of Arts - Arts

Govind National College
Ludhiana
04-2005

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Work planning and scheduling
  • Relationship building
  • Positive attitude
  • Clear communication

Languages

English
Punjabi
Hindi

Timeline

Intermediate Case Worker

Indicate Immigration Consultancy
10.2023 - Current

Intermediator Case Worker

CWC Immigration Solutions Inc
09.2019 - 09.2023

Supervisor

Smart Chip Pvt Ltd
10.2010 - 02.2019

Salesperson

Godawari Motors Pvt Ltd ( Hyundai Car Dealership)
05.2009 - 09.2010

Master of Computer Application - Computer

Gujranwala Guru Nanak Khalsa College

Master of Science in Information Technology - Computational Science

Gujranwala Guru Nanak Khalsa College

Post Graduate Diploma In Computer Application - Computational Science

Gujranwala Guru Nanak Khalsa College

Bachelor of Arts - Arts

Govind National College
Manpreet Kaur Sidhu