Manpreet Kaur Saini

I have two month experience of personal support worker during my placement at Amica

• Supported residents with daily personal care, preserving dignity, comfort, and independence.
• Helped with mobility, transfers, and safe positioning using proper body mechanics.
• Maintained clean, organized care areas while following infection prevention practices.
• Improved clients'' quality of life through attentive assistance with daily tasks, such as grooming and meal preparation.
• Fostered a positive environment for clients by offering emotional support and companionship.
• Developed trust-based relationships with clients by demonstrating empathy, patience, and understanding throughout interactions.

• Communicated pickup and delivery details clearly to drivers, warehouse teams, and vendors.
• Documented dispatch records, delivery updates, and incident reports with consistent accuracy.
• Resolved routing conflicts and service issues while maintaining compliance with transportation requirements.
• Optimized load sequencing and dispatch workflow to improve daily operational efficiency.

• Coordinated daily driver assignments and route changes to maintain on-time deliveries.
• Monitored shipment status and resolved delays through proactive communication with drivers and customers.
• Scheduled loads using dispatch software and updated delivery instructions for accuracy.
• Tracked trucks, trailers, and freight movements to support efficient fleet utilization.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Maintained updated and detailed records of calls in physical and electronic database.

• Managed customer communication across phone, email, and chat by providing accurate product and order support.
• Resolved complaints by assessing issues, coordinating solutions, and completing follow-up for customer satisfaction.
• Processed orders, returns, and exchanges while maintaining precise account documentation.
• Assisted customers in person and by telephone while maintaining a courteous and service-focused approach.