Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Security Officer
DHL Supply Chain, General Mills
03.2022 - 02.2023
Monitored CCTV cameras and alarm systems for security breaches.
Investigated suspicious activities and persons to maintain security of premises.
Checked and verified photo identification prior to granting facility access.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Customer Service Representative
Nordia
04.2022 - Current
Prepared PowerPoint presentations for senior-level staff with attention to detail.
Proofread and edited documents for accuracy and grammar.
Greeted guests in with friendliness and professionalism.
Increased customer service success rates by quickly resolving issues.
Updated database of contacts and resources for company-wide distribution.
Reviewed and edited documents for accuracy, grammar and clarity.
Managed data and correspondence to secure information across complex landscapes of organizational departments.
Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Store Supervisor
Shell Gas Station
07.2021 - 10.2022
Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Expert in stocking .
Customer satisfaction.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Assistant
The Salvation Army, HAMILTON EAST
12.2018 - 05.2019
Responsible for customer service
Operating Checkout
Shelf sorting
Accepting and organizing donations
Helping the customer to allocate things
Hotel Receptionist
Days Inn Hotel
03.2019 - 07.2019
Responsible for customer service.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Managed lost and found items to assist guests with retrieving belongings.
Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
Confirmed relevant guest information and payment methods to prevent fraud.
Collected room deposits, fees, and payments.
Promoted hotel brand's loyalty program via social media, email and direct mail.
Trained new staff members in customer service techniques and hotel operations.
Education
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Sacred Heart Girls’ College
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NE 2016, Waikato Senior Secondary School
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Humber College/ LAW CLERK
Skills
Working and dealing experience with the customer in many
Organizations
Excellent experience in helping customers issues
Good experience in email reply and client communication
Have typing speed of over 70 with no errors
Expert in data entry, Microsoft like Word, Excel, Powerpoint
And google features like docs, sheets
Experience in working under pressure
Senior Leadership Support
Customer Relations
Account Management
Sales Expertise
Managing Multiple Tasks
Quality Control
Customer Relationship Management
Accomplishments
Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Product Promotion - Up-sold products and motivated customers to upgrade current product plans.