Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
CustomerServiceRepresentative

Manpreet Kaur Rai

Brampton,ON

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Security Officer

DHL Supply Chain, General Mills
03.2022 - 02.2023


  • Monitored CCTV cameras and alarm systems for security breaches.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Checked and verified photo identification prior to granting facility access.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Customer Service Representative

Nordia
04.2022 - Current
  • Prepared PowerPoint presentations for senior-level staff with attention to detail.
  • Proofread and edited documents for accuracy and grammar.
  • Greeted guests in with friendliness and professionalism.
  • Increased customer service success rates by quickly resolving issues.
  • Updated database of contacts and resources for company-wide distribution.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

Store Supervisor

Shell Gas Station
07.2021 - 10.2022
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Expert in stocking .
  • Customer satisfaction.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Assistant

The Salvation Army, HAMILTON EAST
12.2018 - 05.2019
  • Responsible for customer service
  • Operating Checkout
  • Shelf sorting
  • Accepting and organizing donations
  • Helping the customer to allocate things

Hotel Receptionist

Days Inn Hotel
03.2019 - 07.2019
  • Responsible for customer service.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Collected room deposits, fees, and payments.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Trained new staff members in customer service techniques and hotel operations.

Education

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Sacred Heart Girls’ College

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NE 2016, Waikato Senior Secondary School

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Humber College/ LAW CLERK

Skills

  • Working and dealing experience with the customer in many
  • Organizations
  • Excellent experience in helping customers issues
  • Good experience in email reply and client communication
  • Have typing speed of over 70 with no errors
  • Expert in data entry, Microsoft like Word, Excel, Powerpoint
  • And google features like docs, sheets
  • Experience in working under pressure
  • Senior Leadership Support
  • Customer Relations
  • Account Management
  • Sales Expertise
  • Managing Multiple Tasks
  • Quality Control
  • Customer Relationship Management

Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Nordia
04.2022 - Current

Security Officer

DHL Supply Chain, General Mills
03.2022 - 02.2023

Store Supervisor

Shell Gas Station
07.2021 - 10.2022

Hotel Receptionist

Days Inn Hotel
03.2019 - 07.2019

Assistant

The Salvation Army, HAMILTON EAST
12.2018 - 05.2019

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Sacred Heart Girls’ College

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NE 2016, Waikato Senior Secondary School

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Humber College/ LAW CLERK
Manpreet Kaur Rai