Manpreet Kaur Mann
Calgary
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and problem-solving. Adept at managing high-pressure situations and enhancing workflows, I leverage strong communication skills and proficiency in Microsoft Office to foster positive client relationships and improve operational efficiency. Eager to contribute to team success and drive satisfaction.
Overview
4
4
years of professional experience
Work History
Courtesy Desk Associate
Walmart
10.2023 - 12.2024
- Adapted quickly to new systems and processes introduced by the company, maintaining a high level of proficiency in Courtesy Desk operations.
- Fostered positive relationships with regular customers through genuine interaction, creating a welcoming atmosphere at the Courtesy Desk.
- Notified management of issues such as suspected theft or property defacement.
- Assisted customers in locating products within the store, enhancing their shopping experience while upholding efficient service at the courtesy desk.
Supervisor
Tim Hortons
09.2023 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Dispatcher
Starlight Transport
11.2022 - 10.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Scheduled truck drivers, delivery vehicles, and managed delivery windows and timeframes.
- Generated bills of lading, freight invoices, and delivery receipts, maintaining records of all transactions and deliveries.
- Updated customer service software to maintain work orders and customer databases.
- Handled city dispatch, payroll systems, load-link, and border clearance.
- Utilized software such as AVAAL, AFM, EXPERT, and managed ELD (Electronic Log Device) operations.
- Coordinated with the operations department to ensure accuracy of relevant documents.
Team Member
Tim Hortons
08.2020 - 10.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Diploma - Electrical Engineering
Humber College
Toronto, ON04.2021
Skills
- Eager to learn new technologies, make workflow recommendations and improve processes
- Ability to work efficiently in a high-pressure, fast-paced, deadline driven environment
- Strong researching capabilities, and profound analytical as well as problem-solving skills
- Exceptional customer service skills throughout the career which helps to excel satisfaction rate in my organization
- Solid written and oral communication skills
- Friendly and extrovert with the client which helps to feel comfortable with clients
- Highly fluent in writing and speaking in English, Punjabi, and Hindi
- Thrives in high-pressure, high-volume environment
- Proficient in using Microsoft Word, Excel, PowerPoint, Access, ticketing system
- Able to manage paper and electronic filing systems
- Familiar with Outlook for email, scheduling of meetings, and appointment bookings
Timeline
Courtesy Desk Associate
Walmart
10.2023 - 12.2024
Supervisor
Tim Hortons
09.2023 - 12.2024
Dispatcher
Starlight Transport
11.2022 - 10.2023
Team Member
Tim Hortons
08.2020 - 10.2022
Diploma - Electrical Engineering
Humber College
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