Manpreet Kaur Khatra
Surrey,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Anytime Fitness
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Dollorama
10.2022 - 02.2023
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Langara College
Vancouver, BC09.2024
Skills
- Sales Expertise
- Report Transcription
- Microsoft PowerPoint
- Active Listening
- Microsoft Excel
- Staff Training
- Customer Relations
- Communication
Basic Security Training (BST) Certification of Basic Security Training Certificate No.j0513151
Obtained a basic security training certificate
availability
Monday, Tuesday, Wednesday, Friday, Saturday and Sunday
Additional Information
Fluent in 3 languages- English, Punjabi and Hindi
Timeline
Customer Service Representative
Anytime Fitness
02.2023 - Current
Customer Service Representative
Dollorama
10.2022 - 02.2023
High School Diploma -
Langara College
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