Manpreet Kaur Heer
Brampton,Ontario
Summary
Organized and adaptable professional with a background in customer service and medical office assistance. Recognized for effective communication and attention to detail, ready to leverage skills for improved operational processes in a dynamic environment.
Overview
5
5
years of professional experience
Work History
Purchasing and receiving
Trade Secrets
Vaughan, Ontario
07.2024 - 08.2025
- Organized inventory in the warehouse for easy accessibility and tracking.
- Utilized inventory management software to update stock levels regularly.
- Communicated with vendors regarding shipment discrepancies or issues promptly.
- Maintained accurate records of all goods received and distributed in the warehouse.
Customer Service Representative
Trade Secrets
Vaughan, Ontario
05.2023 - 06.2024
- Greet and assist visitors, ensuring a positive first impression of the company
- Manage a multi-line phone system, directing calls to the appropriate departments and individuals
- Maintain and update office records, including contact lists and visitor logs
- Respond to inquiries from clients, employees, and external vendors in a prompt and professional manner
- Collaborate with colleagues to ensure seamless communication and office operations.
Medical Office Assistant (Training)
Cherrycrest Medical Centre
Brampton, ON
03.2024 - 04.2024
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Managed medical records using an electronic health record system.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Scheduled appointments for patients via phone and in person.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Customer Service Associate
David's bridal
Toronto, ON
10.2022 - 04.2023
- Exceeded expectations when assisting customers
- Processed refunds and exchanges in alignment with store policies
- Assisted with receiving, product pricing and stock replenishment
- Answered incoming telephone calls and provided information regarding store hours, location and policies
- Completed sales payments, refunds and exchanges and issued store credit
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Facilitated clear communication between distribution centers, carrier companies and customers to expertly resolve inquiries
- Trained new associates on store programs and policies.
Customer Service Representative
Yusen Logistics
06.2022 - 10.2022
- Coordinated/ distributed jobs for the truckdrivers
- Complete customer service calls/ emails regarding client services
- Organized accounts payable and receivables
- Completed data entry by completing daily reports
- Worked with Microsoft tools
- Sent emailed out to clients
- Created Bill of ladings per delivery
- Created invoices for clients
- Analysed Inventory Reports
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints and issues providing insightful solutions
- Coordinated with shipping department to meet customer-specific requirements.
Security Guard
GardaWorld Security Services
06.2021 - 07.2022
- Responded to alarms, emergencies, and disturbances.
- Observed surveillance cameras for any suspicious activity or intruders.
- Approach incidents in a calm and professional manner
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
Customer Return representative
Amazon Fulfilment Center
03.2021 - 04.2021
- Scan different modules and placing them in appropriate department
- Proficient with Microsoft tools such as Windows, Excel, Powerpoint and Outlook
- Escalated issues to supervisor when necessary
- Completed daily data entry reports
- Manage different modules simultaneously, inventory control and complete daily targets in timely manner.
Supermarche PA
Laval
Quebec
12.2020 - 02.2021
- Managed the daily operations, including cash management and customer service
- Completed daily data entry reports
- Provided support to staff by performing routine clerical tasks such as copying documents, mailing items, etc
- Always maintained a professional appearance and demeanour in accordance with store policies and procedures
- Assisted customers with transactions that require multiple steps or processes
- Proficient with Microsoft tools such as Windows, Excel, PowerPoint and Outlook
- Performed other duties as assigned by Manager or Assistant Manager and followed all company policies & procedures regarding safety & security of assets and information processing systems.
Education
Diploma - Medical Office Assistant
Trios College of Healthcare
Brampton, ON01.2024
Bachelor of Technology - Electronics& communication engineering
Guru Nanak Dev Engineering College
India01.2015
Diploma - Computer Applications
01.2012
Diploma - Electronics and communication engineering
01.2011
Skills
- Communication effectiveness
- Technical computer skills
- Electronic medical records management
- Detail-oriented approach
- Scheduling appointments
- Proficient in medical software
- Professional phone and email conduct
- Certified in first aid and CPR
- Emergency response readiness
Languages
- English
- Hindi
- Punjabi
Timeline
Purchasing and receiving
Trade Secrets
07.2024 - 08.2025
Medical Office Assistant (Training)
Cherrycrest Medical Centre
03.2024 - 04.2024
Customer Service Representative
Trade Secrets
05.2023 - 06.2024
Customer Service Associate
David's bridal
10.2022 - 04.2023
Customer Service Representative
Yusen Logistics
06.2022 - 10.2022
Security Guard
GardaWorld Security Services
06.2021 - 07.2022
Customer Return representative
Amazon Fulfilment Center
03.2021 - 04.2021
Supermarche PA
Laval
12.2020 - 02.2021
Diploma - Medical Office Assistant
Trios College of Healthcare
Bachelor of Technology - Electronics& communication engineering
Guru Nanak Dev Engineering College
Diploma - Computer Applications
Diploma - Electronics and communication engineering
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