Manpreet Kaur Chhina
Calgary
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals
Overview
16
16
years of professional experience
Work History
Customer Service Representative
FGC Health
06.2021 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Customer Service Representative
Cotsco
03.2018 - 01.2020
- Maintained a clean and organized store environment for optimal shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Fulfilled customers' special requests for merchandise and delivery times.
- Enhanced customer satisfaction by providing timely and accurate product information.
Customer Service Representative
Chatr Mobile
12.2015 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Supervisor
International Travel House
03.2009 - 08.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Bachelor of Arts -
Punjab University
India08-2008
Skills
- Amadeus Airlines Reservation System
- Galileo Airlines Reservations System
- IATA Qualified
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Client relations
- Payment processing
- Customer satisfaction measurement
- Microsoft outlook
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Representative
FGC Health
06.2021 - Current
Customer Service Representative
Cotsco
03.2018 - 01.2020
Customer Service Representative
Chatr Mobile
12.2015 - 06.2017
Supervisor
International Travel House
03.2009 - 08.2014
Bachelor of Arts -
Punjab University
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