MANPREET KAUR BAJWA
Prince George,Canada
Summary
Resourceful and results-oriented leader with over 5 years of progressive experience in operations, customer service, sales, and security across diverse industries. Adept at managing high-performing teams, optimizing daily operations, and enhancing customer satisfaction. Proven track record of meeting organizational goals, resolving complex issues, and implementing strategies that drive revenue and efficiency. Seeking a leadership role where I can bring value through my strong people management, communication, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
Prince George, Canada
12.2023 - 05.2025
- Oversaw daily branch operations including team scheduling, customer service, fleet management, and financial reporting.
- Recruited, trained, and coached new team members; created a collaborative environment to promote employee engagement.
- Designed and executed local sales and marketing strategies, resulting in a 12% increase in branch revenue.
- Led customer resolution efforts, reducing service complaints and increasing repeat business.
- Analyzed KPIs and operational data to implement efficiency improvements and meet corporate performance targets.
Sales Representative
AT&T
Remote
08.2022 - 11.2023
- Managed a high-volume sales pipeline, consistently surpassing monthly sales quotas by 15-20%.
- Provided leadership support by mentoring new hires and assisting team leads with performance tracking.
- Identified customer needs through strategic questioning and provided bundled solutions to maximize value.
- Played a key role in pilot programs aimed at improving customer retention and feedback loops.
Customer Care Representative
Rogers (via Concentrix)
Nova Scotia, Canada
11.2019 - 06.2022
- Delivered tier-1 and tier-2 customer service and technical support in a fast-paced call center environment.
- Helped streamline procedures and proposed workflow improvements adopted across the department.
- Selected as a peer coach to support onboarding and performance development for new team members.
- Recognized for consistent top-10% ranking in quality assurance and customer satisfaction metrics.
Security Officer
Allied Universal
Ontario, Canada
10.2018 - 10.2019
- Enforced safety protocols across commercial facilities; monitored incidents and reported actionable security risks.
- Supervised access control procedures and incident response, ensuring smooth coordination during emergencies.
- Worked cross-functionally with property managers and law enforcement to maintain secure environments.
Loss Prevention Officer
Hudson's Bay
Ontario, Canada
05.2018 - 08.2019
- Implemented preventative loss strategies, contributing to a 10% reduction in shrinkage.
- Led internal investigations, drafted reports, and supported enforcement of store compliance standards.
- Provided coaching to associates on policy compliance and safety awareness.
Education
Diploma - Computer Engineering Technician
Northern College
Toronto, ON04.2019
High School Diploma -
Kendriya Vidyalaya
Barnala, Punjab05.2016
Skills
- Team leadership and staff development
- Strategic planning and operational management
- Customer experience and relationship management
- Marketing and sales growth
- Conflict resolution and crisis management
- Risk and loss prevention
- Process improvement and policy implementation
- Microsoft Office and CRM systems
- Scheduling tools
References
Available upon request
Timeline
Management Trainee
Enterprise Rent-A-Car
12.2023 - 05.2025
Sales Representative
AT&T
08.2022 - 11.2023
Customer Care Representative
Rogers (via Concentrix)
11.2019 - 06.2022
Security Officer
Allied Universal
10.2018 - 10.2019
Loss Prevention Officer
Hudson's Bay
05.2018 - 08.2019
Diploma - Computer Engineering Technician
Northern College
High School Diploma -
Kendriya Vidyalaya
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