Summary
Overview
Work History
Education
Skills
Skills Summary
Volunteer Experience
Languages
Timeline
Generic
MANPREET KAUR

MANPREET KAUR

Ottawa (Orleans)

Summary

I consider to myself as a passionate, diligent, motivated, honest person. I really enjoy dealing with different types of technical questions from customers and solve technical issues as they arise. I am highly motivated in learning and developing new skills related to technical support and ensuring the whole company runs smoothly. It’s like an opportunity for me to grow personally and professionally from various modes of communication. Although, it’s important to me that the position of Contact Center Representative allows me to not only play with data, but also present my findings and suggestions directly to clients. Professional development is something that’s important to me since I hope to take on managerial responsibilities in the future. I will put my best efforts to company’s growth.

Overview

8
8
years of professional experience

Work History

Office Administration

Pro Physio
07.2023 - 03.2024
  • Answering incoming calls professionally and redirecting them where appropriate
  • Taking accurate minutes at company meetings
  • Monitoring and ordering stationery and other office supplies
  • Reviewing and coordinating office procedures to ensure that company policies are being met
  • Establishing and maintaining an effective filing system for letters, reports, minutes, and other documents
  • Ensuring accurate record-keeping in data entry systems, such as appointments in diaries.

Crew Member

Marry Brown
01.2023 - 07.2023
  • Greeting guests, taking orders and processing payments
  • Preparing food and drinks
  • Managing delivery and mobile orders
  • Assembling orders and packaging take-out and delivery
  • Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself.

Co-op & Career Services Peer Mentor (Front Desk representative)

Hanson College
09.2022 - 12.2022
  • Performing office and administrative duties in support of the campus
  • Assist in academic programs and activities, tutor sessions for co-op & career services, answering phone calls, student queries
  • Document tutor sessions, promote programs, providing articles, help with front desk tasks
  • Performing general administrative tasks for the academic department
  • Help with poster making, make videos of peer mentoring and promote the program
  • Experience to work independently, demonstrate initiative, thoroughness, and sound judgement
  • Ability to work with confidential information and documents as well as apply a high level of discretion.

Security guard

Daffron Security group
05.2022 - 10.2022
  • Responded quickly to incidents and assessed active situations for security concerns
  • Interacted assertively but non-confrontationally with all levels of personnel and general public
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
  • Responded quickly to emergency situations to assess and deflect issues
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.

Cashier & Customer Services Representatives (Part Time)

Dollar Tree
11.2021 - 05.2022
  • Greeting customers, handling customer’s complaints
  • Handled all types of transactions such as debit, credit, cash
  • Resolving issues and troubleshooting technical problems
  • Collecting and analyzing customer feedback
  • Delivering information about a company’s offerings
  • Resolve customers' concerns and answer customers' questions to your best ability
  • Maintain a positive attitude and calmly respond to customers' complaints.

Data Entry Operator & Merchandiser (Backend Marketing Dispatcher)

Sport king (Textile Manufacturer Warehouse)
05.2016 - 12.2019
  • Maintain and update workflow record regarding work completed and work pending
  • Input text and data from documents into spreadsheets, databases, or electronic files
  • Proceed the buyer order, PO, such as deal, place order, ready and dispatch to different buyers such as Flipkart, Myntra, Monte Carlo, USPL
  • Update data manually and automatically, attend phone calls, emails, feedback to buyer on daily basis, payment transactions
  • Answering questions about a company's products or services
  • Dispatch the ready order to different locations by arranging transport, preparing all documents & bills
  • Check the backlogs of all showrooms, update with new dispatch orders, maintain data electronically by company’s software.

Education

Project Management -

Cambrian College of Applied Arts & Technology
Brampton, Ontario
12.2022

Web Development and Internet Applications Fundamentals -

Conestoga College
Kitchener, Ontario
04.2022

Bachelor of Computer Applications -

G.N.D.U college
Pathankot, Punjab
05.2016

Skills

  • Office Administration
  • Business office administration
  • Microsoft Windows and Office
  • Problem-solving abilities
  • Complaint Handling

Appointment Scheduling

  • Order Processing
  • Client Relations

Skills Summary

Proficient in Microsoft office applications (Excel, Outlook, Word, PowerPoint), Schoology, my Cambrian, office 365, C, C++, oracle, ASP.NET, JavaScript, WordPress, HTML, CSS, PHP, Graphic designs (making posters, pamphlets & logos), MYSQL (database), Software testing., English, Punjabi, Hindi, Integrity, Professional etiquette, Judgement, Strategic thinking, Confidence, Initiative, Customer service skills, Problem solving skills, Organizational skills, Excellent Communication skills, Written and Verbal skills

Volunteer Experience

12/23/2015, 12/31/2015, G.N.D.U school, Pathankot, Punjab, India, Provided one-week tutoring session to poor students., Help them to understand the value of education., Promote digital networking and media, importance of technology., Assisted them to play some extracurricular activities.

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Office Administration

Pro Physio
07.2023 - 03.2024

Crew Member

Marry Brown
01.2023 - 07.2023

Co-op & Career Services Peer Mentor (Front Desk representative)

Hanson College
09.2022 - 12.2022

Security guard

Daffron Security group
05.2022 - 10.2022

Cashier & Customer Services Representatives (Part Time)

Dollar Tree
11.2021 - 05.2022

Data Entry Operator & Merchandiser (Backend Marketing Dispatcher)

Sport king (Textile Manufacturer Warehouse)
05.2016 - 12.2019

Project Management -

Cambrian College of Applied Arts & Technology

Web Development and Internet Applications Fundamentals -

Conestoga College

Bachelor of Computer Applications -

G.N.D.U college

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MANPREET KAUR