Manpreet Swatch
Summerside,PE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
IO Solutions Call Center
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Security Guard
Tone-Gar Security Services Inc
09.2022 - 02.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Web Designer & Developer
Web Book IT Solutions
09.2013 - 02.2021
- Completed domain name registrations and maintained website and web hosting account.
- Enhanced functionality and appearance of website and repaired functionality issues.
- Developed graphic and image assets for both content and digital marketing efforts.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
- Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility.
Education
Bachelor of Science - Online Management And Entrepreneurship IT
Conestoga College
Kitchener, ON07.2022
Bachelor of Arts - Arts
A.S. College For Women
Khanna, India04.2021
Master of Science - IT
Cordia College
Sanghol, India05.2019
Associate of Applied Science - Post Graduate Diploma in Computer Application
A.S.College
Khanna2019
Skills
- Data Entry
- Product Knowledge
- Appointment Scheduling
- Upselling and Cross-Selling
- Report Generation
- Call Management
- Information Security
- Customer Service
- Problem-Solving Abilities
- Call Center Operations
- Microsoft Office Suite
Languages
English
Full Professional
Timeline
Customer Service Representative
IO Solutions Call Center
02.2023 - Current
Security Guard
Tone-Gar Security Services Inc
09.2022 - 02.2023
Web Designer & Developer
Web Book IT Solutions
09.2013 - 02.2021
Bachelor of Science - Online Management And Entrepreneurship IT
Conestoga College
Bachelor of Arts - Arts
A.S. College For Women
Master of Science - IT
Cordia College
Associate of Applied Science - Post Graduate Diploma in Computer Application
A.S.College
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