Manpreet Singh Multani
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rogers Communications Inc.
2023.03 - Current
- Play a key role in providing the best possible protection for our clients' most valuable assets by advising them to make informed choices, answering their product questions and advising on next steps
- Analyze customer needs and promote and cross-sell products and services
- Accept and process changes in payment methods
- Handle phone and email inquiries from existing clients in a professional and timely manner
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Call Center Customer Service Representative
IOS Call Center
2020.11 - 2022.12
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Food Packer
KFC (Restraunt)
2021.06 - 2022.06
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Prepared food packaging boxes by folding and taping.
- Kept records accurate and current by documenting movements in company system.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Collaborated with team members to streamline packing processes, resulting in increased productivity.
- Communicated effectively with coworkers and supervisors alike for seamless coordination throughout each shift''s operations.
Grocery Clerk
Sobeys Inc.
2020.06 - 2020.11
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Quality Control
Ap Plasman
2019.05 - 2020.05
- Identify and communicate nonconformance in car parts to quality control supervisor
- Ensure traceability of all the generated data
- Manage and maintain equipment and supplies.
- Managed a diverse portfolio of products, ensuring timely delivery and quality control.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Implemented quality control measures, ensuring all work met or exceeded industry standards.
Education
Associate of Science - Computer Technology
St Clair College
Windsor, ON05.2019
Skills
- Microsoft Excel
- Word
- PowerPoint
- Customer Service
- Team player and detail oriented
- Office 365
- Virtualization HyperV
- Windows Server 2012
- Profound translating, reading, and writing and Capabilities for Hindi and Punjabi
- Active Listening
- Problem-solving abilities
- Critical Thinking
Leadership Experience
- Vice President, St Claire Cricket Club, Preside over weekly club meetings in the absence of the president, Collect all of the monthly reports of the committees and submit them to the secretary
- Treasurer, St Claire Asian Dance Group, Take feedback from members and board to increase funding for events, Work alongside board members to ensure that they are doing assigned tasks
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Customer Service Representative
Rogers Communications Inc.
2023.03 - Current
Food Packer
KFC (Restraunt)
2021.06 - 2022.06
Call Center Customer Service Representative
IOS Call Center
2020.11 - 2022.12
Grocery Clerk
Sobeys Inc.
2020.06 - 2020.11
Quality Control
Ap Plasman
2019.05 - 2020.05
Associate of Science - Computer Technology
St Clair College
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