Manpreet Singh

• Managed documentation for inbound and outbound shipments, maintaining regulatory compliance.
• Supported continuous improvement efforts by participating in warehouse process analyses and recommending changes as needed.
• Provided on-the-job training to new hires,
• Assisted in inventory management, ensuring accurate counts and minimizing discrepancies.

• Managed heavy loads effectively using specialized equipment such as winches, lines, and ropes.
• Enhanced tugboat efficiency by conducting regular maintenance checks and repairs.
• Completed necessary documentation accurately and efficiently, ensuring proper record-keeping for all towing operations.
• Increased safety standards with strict adherence to maritime regulations and guidelines.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

• Handling issues on production related to transactions. Also having Knowledge of Terminals.
• Good knowledge of ticketing tool –Fresh Desk, BMC remedy.
• Worked on payment related issues on CC avenue, HDFC and ICICI payment gateway.
• Configuration of Reports according to requirement of client.
• Preparing weekly and monthly reports according to requirement.
• Providing technical support to Hindustan petroleum.
• Providing required data to business as per their requirement.

• Providing Support and assistance for daily operations (AMDOCS Billing system/CRM/NPG/MIS/FileNet/SSK) and ensuring issue closure within SLA.

• Providing data to the clients through and SQL queries.
• Providing L2 Support to business user’s
• Coordinating with business users to provide quick resolution to their queries and maintain CSAT.
• Close monitoring on Remedy tickets closure and support.
• Creation of Remedy tracker, logged incidents reports to analyze problem.