Manpreet Singh
Surrey
Summary
To work in esteemed organization to enhance my interpersonal skills in conjunction with the company goals as well as my personal goals.
Overview
9
9
years of professional experience
Work History
Business Support Analyst
Sun Life Financial India Service Centre
11.2015 - Current
- I started my professional career with Sun Life Financial India Service Centre, Gurugram as a Junior Process Associate in operations department
- I have joined Sun life on 15 Nov 2015 on a contractual basis post in May 2016 I became the permanent employee, I promoted to Process Associate in May 2017, in May 2019 promoted to Senior Process Associate and then I moved to IT department by cracking the internal job posting opportunity in Aug 2021 and currently working as a Business Support Analyst
- Currently I am aligned with a project of IBM lotus notes and handle below task on regular basis:
- Regularly tracking of databases size (need to take action if size goes beyond 55 gigabytes)
- Initiating deletion of databases post taking AVP and owners approval
- Working on change tickets
- Managing AOS inbox and assigning emails to appropriate persons/group
- Regular contact with onshore developers and BSA to handle daily work
- Updating owners and business group by contacting record officers
- Handling JIRA tickets
- Incident management
- Sending daily report of due and pending JIRA’s
- Managing weekly onshore huddle
- Handling queries relating to migration to outlook of lotus notes database users
- Applications/Screen used on daily basis in IT department:
- IBM Lotus notes
- JIRA
- SNOW
- SharePoint
- Outlook
- In operations department I worked on Insurance Domain for Life Insurance Policies and handle the below work:
- Transferring funds to external company from our company
- Transferring funds from internal policy to another policy
- Withdraw money from client policy as per client request
- After withholding tax on different types of policies send funds by cheque, EFT or PCFT
- Handling complex ques like beneficiary and address change complex
- Analyzing qualities of work to deliver greater customer satisfaction
- Updating client address, beneficiary information, personal information
- Correcting system error
- Sending letters to client or advisor
- Applications/Screen used on daily basis in operation department:
- P
- COM Screen
- Ingenium
- Univeris
- Prism
- CX Utility Tool and Payment Inquiry Tool
- Creating JIRA tickets, Right faxing TPA forms and other forms
- ITOO
Education
Associate of Arts -
LaSalle College
03.2025
Graduation - B.Com Proffessional
Punjabi University
06.2015
Intermediate - 10+2 (commerce)
C.B.S.E Board
03.2011
Matriculation - 10th
C.B.S.E Board
03.2009
Skills
- Basic MS-Office and MS Excel
- Problem management and time management
- Typing speed more than 36 words (approx)
- Good communication and writing skills
- MS Excel Basic (Basic formulas, Micro and Recording)
- Insurance Basic
- Customer Centricity
- Time Management
Languages Known
English
Hindi
Punjabi
Timeline
Business Support Analyst
Sun Life Financial India Service Centre
11.2015 - Current
Intermediate - 10+2 (commerce)
C.B.S.E Board
Matriculation - 10th
C.B.S.E Board
Associate of Arts -
LaSalle College
Graduation - B.Com Proffessional
Punjabi University
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