Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

Manpreet Singh

Prince George

Summary

Dynamic professional with a proven track record at Intelcom, enhancing customer satisfaction and reducing data entry errors significantly. Skilled in system troubleshooting and excellent communication, adept at streamlining processes and improving service delivery. Demonstrates strong teamwork and collaboration, achieving high levels of efficiency and client satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Clerk and Package Handler

Intelcom
08.2024 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Support Worker

Smile Foundation
05.2022 - 03.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Patient Care Coordinator

Command Hospital
02.2021 - 05.2023
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Technical Support Representative

PGI
09.2018 - 01.2021
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Education

Master - Information Technology

Guru Nanak Dev University
Amritsar, Punjab
07.2019

Bachelor - Computer Applications

Guru Nanak Dev University
Amritsar
06.2016

Skills

  • Document management
  • Quality control
  • Mail handling
  • Typing speed
  • Operations support
  • Excellent communication
  • Meal planning and preparation
  • Clean driving record
  • System troubleshooting
  • Hardware configuration
  • Software installation
  • Teamwork and collaboration
  • Insurance verification
  • Patient care

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Certification

Class 5 driving license

Additional Information

Reference- Nandini Sharma

Timeline

Clerk and Package Handler

Intelcom
08.2024 - Current

Support Worker

Smile Foundation
05.2022 - 03.2024

Patient Care Coordinator

Command Hospital
02.2021 - 05.2023

Technical Support Representative

PGI
09.2018 - 01.2021

Master - Information Technology

Guru Nanak Dev University

Bachelor - Computer Applications

Guru Nanak Dev University

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Manpreet Singh