Manpreet Singh
Edmonton,AB
Summary
Proven track record in enhancing facility safety and customer satisfaction at SECURITAS, leveraging skills in facility management and customer service. Excelled in high-stress situations, demonstrating punctuality, reliability, and teamwork. Achieved significant improvements in security protocols and customer service metrics, showcasing a commitment to excellence and a results-driven approach.
Overview
1
1
year of professional experience
Work History
Security Guard
SECURITAS
05.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Customer Service Representative
Royal Paan
04.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided primary customer support to internal and external customers.
Education
No Degree - MANAGEMENT ACCOUNTING
PORTAGE COLLEGE
Edmonton, Canada04.2025
Skills
- Punctual and Reliable
- Facility Management
- Sales and Upselling Techniques
- Customer service and assistance
- Cleaning and sanitation
- Teamwork and Collaboration
- Stocking
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Security Guard
SECURITAS
05.2024 - Current
Customer Service Representative
Royal Paan
04.2023 - 02.2024
No Degree - MANAGEMENT ACCOUNTING
PORTAGE COLLEGE
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