Manpreet Singh
Edmonton,AB
Summary
To use my problem-solving, safely work practice, adaptability skills and urge to learn new from everyday challenging environment at my position that offers exposure to benefit your concern and my career.
Overview
14
14
years of professional experience
Work History
Conventional Transit Operator
ETS
12.2023 - Current
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Streamlined communication between dispatchers and drivers, improving overall system effectiveness during peak travel times.
- Operated with safety and skill to avoid accidents and delays.
- Accepted and processed fares.
- Followed company policies and procedures and maintained compliance with standards.
Heavy Duty Mechanic
ETS
08.2023 - 12.2023
- Check and perform preventive maintenance on Customer's Vehicles
- Diagnose and repair Electrical and Air faults.
- Improved equipment reliability by conducting thorough inspections and preventative maintenance on heavy-duty vehicles and machinery.
- Enhanced workshop safety by implementing strict adherence to standard operating procedures and guidelines for all team members.
- Upheld a record of minimal equipment failures due to meticulous attention to detail and thorough execution of preventative measures.
- Scheduled maintenance for industrial machines and equipment and kept equipment service records.
- Maintained meticulous records of all repair work that was made to machines and equipment.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Collaborated with team of technicians to complete projects and meet deadlines.
Conventional Transit Operator
ETS
05.2021 - 08.2023
- Successfully Completed CTO training and operating Transit Busses.
- Improved passenger satisfaction by providing timely and efficient transit services.
- Enhanced safety standards by conducting regular vehicle inspections and maintenance checks.
- Provided excellent customer service, addressing passenger inquiries and concerns in a professional manner.
- Collect transport fares from passengers.
- Ensure passengers safety and security.
- Accepted and processed fares.
- Answered questions and addressed concerns from riders regarding fares.
Truck and Trailer Mechanic
Team Diesel
03.2021 - 05.2021
- Performed routine maintenance and troubleshooting on all makes of highway semi tractors and trailers
- Diagnosed and Fix Problems related to Emission System
- Troubleshoot electrical and wiring issues
- Inspect and replaces Brakes, Inspect and fix Air leaks in System, R&R transmissions.
- Provide written, oral and computer generated reports.
- Documented all actions in computer system.
Heavy Duty Mechanic Journeyman
Brandt Tractor
07.2016 - 02.2021
- Performed routine maintenance and troubleshooting on dozers, haul trucks, excavators and other heavy equipment
- Used hand and power tools to disassemble equipment, perform repair work and then reassemble parts
- Specialized in repairing John Dear equipment but learned ins and outs of many different manufacturer's pieces
- Maintained meticulous records of all repair work that was made to machines and equipment
- Removed worn or faulty components for replacement or repair
- Analyzed malfunctioning equipment and determined type of repairs required
- Replaced defective wiring systems, hydraulics and braking systems to return machines to service
- Performed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Maximized equipment uptime through preventative maintenance and routine service checks.
Customer Service and Delivery
Domino's Pizza
09.2015 - 05.2016
- Pizza Delivery on time Greet customers politely Take orders
- Streamlined operations by implementing process improvements that increased overall efficiency and productivity.
- Provided primary customer support to internal and external customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
Class 1A Truck Driver - Owner Operator
Time Line Inc.
05.2015 - 08.2015
- Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
Class 1A Truck Driver
Southpole Transport.
01.2015 - 04.2015
- Daily maintenance of inspection reports and logbook
- Responsible for use of company equipment safely and professionally
- Keep track of all the maintenance and due time of next service Responsible to meet the time lines to deliver the goods to customer
- Performing Pre-Trip and Post Trip inspection thoroughly to look for any fault
- Daily maintenance of inspection reports and logbook.
Class 1A Truck Driver
Canada Cartage.
04.2012 - 09.2014
- Daily maintenance of inspection reports and logbook
- Responsible for use of company equipment safely and professionally
- Keep track of all the maintenance and due time of next service
- Responsible to meet the time lines to deliver the goods to customer
- Performing
- Pre-Trip and Post Trip inspection thoroughly to look for any fault
- Daily maintenance of inspection reports and logbook.
- Enhanced customer satisfaction with timely deliveries, efficient communication, and professional demeanor.
- Collaborated with dispatchers to ensure accurate routing information and seamless coordination between drivers.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Customer Service Representative & Supervisor
Pizza Depot.
04.2010 - 03.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Dispatch delivery drivers effectively to manage on time deliveries during peak hours.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Heavy Duty Mechanic -
Parkland Regional College, Yorkton
05.2016
Diploma - Business Accounting
Humber College
04.2011
Skills
- Strong organizational Skills
- Customer Service expert
- Scheduling Coordination
- Route Navigation
- Data Entry
- Database Management
- Customer Request Management
- Problem-Solving
- Microsoft Office
- Teamwork and Collaboration
- Effective communication skills (Written and Verbal)
- Proficient in Google applications including Google Documents, Google sheets and Gmail
- Problem solving and conflict resolution
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Conventional Transit Operator
ETS
12.2023 - Current
Heavy Duty Mechanic
ETS
08.2023 - 12.2023
Conventional Transit Operator
ETS
05.2021 - 08.2023
Truck and Trailer Mechanic
Team Diesel
03.2021 - 05.2021
Heavy Duty Mechanic Journeyman
Brandt Tractor
07.2016 - 02.2021
Customer Service and Delivery
Domino's Pizza
09.2015 - 05.2016
Class 1A Truck Driver - Owner Operator
Time Line Inc.
05.2015 - 08.2015
Class 1A Truck Driver
Southpole Transport.
01.2015 - 04.2015
Class 1A Truck Driver
Canada Cartage.
04.2012 - 09.2014
Customer Service Representative & Supervisor
Pizza Depot.
04.2010 - 03.2012
Heavy Duty Mechanic -
Parkland Regional College, Yorkton
Diploma - Business Accounting
Humber College
Similar Profiles
Vipali DhingraVipali Dhingra
Assistant Operation Manager at ETSAssistant Operation Manager at ETS
Joana MejiaJoana Mejia
Helper at ETSHelper at ETS
Christine WeaverChristine Weaver
Sr. Product Administrator at ETSSr. Product Administrator at ETS
Giselle ArreolaGiselle Arreola
Behavior Therapist at ETSBehavior Therapist at ETS
Phoenix Le BretonPhoenix Le Breton
Retail Sales Associate | Cashier at The Sour Moose Candy StoreRetail Sales Associate | Cashier at The Sour Moose Candy Store