Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Manpreet Singh

Brampton,Ontario

Summary

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Advanced communication skills to enhance service for customers and collaborate effectively with diverse team members.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Circle k
08.2019 - 01.2022
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Always score 100% in Mystery shops
  • Trained 2 new employees each quarter in procedures and policies in order to maximize team performance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Implemented loss prevention tactics to deter thefts while maintaining an welcoming environment for all customers.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Delivery Driver

FedEx:Ground
03.2022 - Current
  • Drove truck in Downtown Toronto and expertly made high volume of deliveries.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Education

Business Management - Business

Humber College
Toronto, ON
09.2020

Skills

  • Report creation
  • Delivery and Shipment Records
  • Credit card payment processing
  • Office equipment proficiency
  • Problem-solving abilities
  • In-store support
  • Retail sales customer service
  • Promotional support
  • Inventory control
  • Customer relations
  • Store maintenance

Accomplishments

Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.

  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Timeline

Delivery Driver

FedEx:Ground
03.2022 - Current

Assistant Store Manager

Circle k
08.2019 - 01.2022

Business Management - Business

Humber College

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Manpreet Singh