Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manpreet Singh

Surrey,British Columbia

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Mobile Phone Repair Engineer

Samsung Experience Store
, BC
11.2021 - Current
  • Reparing all Samsung smart phones, tablets , smart watches, performing IQC and OQC ,making sure the product deliver back after the repair activity, ordering spare parts, make sure to have enough buffer stock.
  • Daily Reporting to Samsung.
  • Diagnosed and repaired electro-mechanical issues according to industry standards.
  • Created step-by-step procedures for day-to-day tasks to streamline workflow and improve efficiency.
  • Assembled and maintained physical structures with hand and precision power tools.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Ordered parts, supplies or equipment from catalogs or suppliers.
  • Preparing Estimated costs of repairs.

Delivery Associate

Amazon DSP
, Surrey
11.2021 - 02.2022
  • Delivered items to customers and presented e-Delivery logs.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Inspected and monitored delivery vehicle and performed basic maintenance.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Inspected vehicle and maintained gas, oil and water levels.

Associate, REPAIR TECHNICIAN

CELLULAR, Mobile Zone
New Westminster, BC
04.2018 - 11.2021
  • Repairing all type of Mobile handheld devices , iPads , Apple MacBooks and windows Laptops
  • Including replacing LCD, charging flex, Batteries, interacting with customers, attending phone call, proving estimation for repair
  • Answered customer questions and provided store information.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.
  • Updated inventory information.
  • Gathered data to incorporate into reports and presentations.
  • Reassembled equipment, completing inspections, testing or repairs.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Dismantled devices to gain access to and remove defective parts with various hand and power tools.
  • Read and understood diagrams and schematics to accurately perform repairs.
  • Examined machines and equipment to diagnose or make repairs.
  • Followed repair processes, driving high quality and short cycle time.
  • Performed system and component failure analysis using diagnostic troubleshooting techniques.
  • Communicated with management, engineering and quality departments to solve technical repair problems.
  • Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
  • Tested parts and mechanisms to meet tolerances and product specifications.
  • Identified engineering documentation and maintenance manuals to assess design configuration and conduct repair actions.

Manager

Mobile Care Center - BH
09.2010 - 03.2018
  • Customer Care & Technical Support, handing a Multi brand authorized service center, hands on experience of all kinds of communication gadgets.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Maintained adequate staffing to meet objectives.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.

Education

3 Years College Diploma in - Electronics & Communication Engg

Punjab State Board of Technical Education
India

Higher secondary -

Punjab school education board

Matriculation -

Punjab School Education Board

Total years of experience: 20 -

Skills

  • Interacting with customers
  • Repairing mobile phones
  • Repairing laptops
  • Electronics gadgets Repair PS3, PS4, Nintendo switch
  • Administrative Experience
  • Technical Support
  • Troubleshooting
  • Visual Inspection
  • Operating Systems
  • ERP software system
  • Communication skills
  • Microsoft Windows
  • Microsoft Office
  • Mac OS
  • Decision Making
  • Supply and Parts Ordering
  • Equipment Dismantling
  • Equipment Assembly
  • Task Concentration
  • Safety Monitoring and Compliance

Languages

  • English Punjabi Hindi - Fluent
  • Class 5 Driver's Licence

Timeline

Mobile Phone Repair Engineer

Samsung Experience Store
11.2021 - Current

Delivery Associate

Amazon DSP
11.2021 - 02.2022

Associate, REPAIR TECHNICIAN

CELLULAR, Mobile Zone
04.2018 - 11.2021

Manager

Mobile Care Center - BH
09.2010 - 03.2018

3 Years College Diploma in - Electronics & Communication Engg

Punjab State Board of Technical Education

Higher secondary -

Punjab school education board

Matriculation -

Punjab School Education Board

Total years of experience: 20 -

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