Manpreet Singh
counsellor
Surrey,BC
Summary
Senior customer support representative with +2 years of experience while studying for a bachelor of psychology. Personally handle US and Canadian-based customers and provide technical support in Apple products, accumulating 96% C st (customer stratification).
I helped individuals struggling with substance abuse and addiction and work with clients to identify triggers and underlying issues that contribute to their addiction, develop coping strategies, and create a recovery plan. I also provide individual or group therapy sessions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CCE (Customer Care Executive)
Teleperformance
11.2021 - 11.2022
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Counselor
Rehabilitation Center and Mental health, Punjab
01.2020 - 01.2021
- Guided clients in developing skills and strategies for dealing with problems.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Maintained confidentiality of records relating to clients' treatment.
- Engaged clients in conversation to determine feelings and apprehensions.
Education
Bachelor of Arts - Philosophy
Panjab University
Distance Education.09.2021
Bachelor of Arts - Psychology
Panjab University
Chandigarh India09.2021
Skills
- Psychology
- Time Management
- Customer Service
- English
- Academic advising
- Computer skills
- Technical Support
- Typing
- Microsoft Excel
- Cold Calling
- Employee Orientation
- Mentoring
- Event Planning
- Punjabi
- Microsoft Powerpoint
- Languages
- English - Expert
- Executive Counseling
- Executive Leadership
Certification
First aid and personal care
Positive psychology guidance
Hobbies
Nature love
Love to plant trees and flowers
Traveller
Photography
Reading books
Tracking
Cycling
Timeline
CCE (Customer Care Executive)
Teleperformance
11.2021 - 11.2022
Counselor
Rehabilitation Center and Mental health, Punjab
01.2020 - 01.2021
Bachelor of Arts - Philosophy
Panjab University
Bachelor of Arts - Psychology
Panjab University
Similar Profiles
RAHUL PANDERAHUL PANDE
Technical Support Executive at TeleperformanceTechnical Support Executive at Teleperformance
Abhinandan SehajpalAbhinandan Sehajpal
Supervisor at TeleperformanceSupervisor at Teleperformance
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Dominick De Jesus Urzola CachanDominick De Jesus Urzola Cachan
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
Ahmad RafaqatAhmad Rafaqat
Front-Line Team Member / Cook at Popeyes Louisiana KitchenFront-Line Team Member / Cook at Popeyes Louisiana Kitchen