Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Manpreet Sharma

London,Canada

Summary

Experienced with delivering compassionate care and support to clients. Uses effective communication to ensure clients' needs are met and their well-being is prioritized. Knowledge of personal care techniques and patient safety practices.

Healthcare professional with solid history of delivering exceptional personal support and care. Known for collaborative approach and reliable in adapting to changing needs. Adept in patient care and communication, embodying empathy and attentiveness.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Henley Place
06.2024 - 09.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
  • Documented vitals, behaviors, and medications in client medical records.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

School Bus Driver

First Student Canada
02.2020 - 06.2023
  • Ensuring the safety of students by following all traffic laws and regulations
  • Maintaining bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor
  • Reporting delays, accidents or other traffic and transportation situations to supervisor
  • Performed pre-trip inspection and mechanical checks before scheduled run
  • Communicating effectively with parents regarding student transportation issues
  • Monitoring student behavior on the bus and enforced rules consistently
  • Responding quickly in emergency situations by taking appropriate actions
  • Attending staff meetings and training sessions regularly for professional development purposes
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.

Customer Service Associate

Walmart
07.2016 - 06.2019
  • Loading and unloading shipments
  • Organizing backroom spaces
  • Constructing displays
  • In stock associate
  • To help customers finding stuff
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Overnight Stocker

Walmart
04.2013 - 07.2016
  • Process freight, create new displays on end caps and fill shelves with merchandise
  • Zone the store, which involves bringing stocked items forward so shelves appear full and neat
  • To work in a variety of departments, such as in grocery, housewares or health and beauty aids
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Maintained neat, organized stockroom free of hazards.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.

Server and Cashier

New City Pizza
12.2012 - 04.2013
  • Greet customers, take orders, assemble orders, and receive payments
  • Preparing dough and making pizzas according to orders and in recorded time
  • Cleaning counter surface, tables, and chairs
  • Maintaining ovens and other equipment and utensils
  • Maintaining food supply and stock
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

High School Diploma -

Anderson College of Health Business And
London, ON
09-2024

Bachelor of Education - Teaching

Punjabi University Patiala
Patiala, Punjab, India
04-2010

Master of English - English Language And Literature

Guru Nanak College For Women
Banga, Punjab, India
04-2009

Bachelor of Arts -

Guru Nanak College of Arts
Urapur, Punjab, India
04-2007

Skills

  • Mobility assistance
  • Dementia care
  • Personal hygiene assistance
  • Emotional support
  • Patient care
  • Privacy and confidentiality
  • Palliative care
  • Client relationship management
  • Medication organization
  • Transportation services
  • Clinical documentation
  • Verbal and written communication
  • Disability support
  • Toileting assistance
  • Client dressing
  • Personal safety awareness
  • Fall prevention
  • Elderly care
  • First aid and safety
  • Multitasking and organization
  • ADL assistance
  • Time management
  • Respectful and compassionate
  • Verbal and written communication skills
  • Strong ethics
  • PPE usage
  • End-of-life care
  • Hoyer lifting equipment
  • Incident reporting

Languages

English
Full Professional

Certification

  • Adult CPR/AED certification – American Red Cross.

Timeline

Personal Support Worker

Henley Place
06.2024 - 09.2024

School Bus Driver

First Student Canada
02.2020 - 06.2023

Customer Service Associate

Walmart
07.2016 - 06.2019

Overnight Stocker

Walmart
04.2013 - 07.2016

Server and Cashier

New City Pizza
12.2012 - 04.2013

High School Diploma -

Anderson College of Health Business And

Bachelor of Education - Teaching

Punjabi University Patiala

Master of English - English Language And Literature

Guru Nanak College For Women

Bachelor of Arts -

Guru Nanak College of Arts

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Manpreet Sharma