Manpreet Saini
Singh
Waterdown,ON
Summary
Strategic leader with over 10 years of experience driving business growth through innovative propositions, cross-functional collaboration, and data-driven insights. Skilled in translating strategy into action, leading successful pilots, and enhancing customer value. Proficient in optimizing business models and delivering sustainable competitive advantages.
Overview
7
7
years of post-secondary education
Work History
Director Product Innovation and Continuous Improvement
Amplifon Hearing Health Care
2021 - Current
- Pioneered the overhaul of member journey by integrating a suite of innovative products, resulting in an 18% increase in utilization rates
- Collaborated with engineering teams to implement API-driven enhancements across our product platform, enabling seamless integration with partner systems and boosting adoption by 12%
- Led cross-functional teams, aligning product, marketing, and analytics efforts to achieve strategic objectives, including securing multi-million-dollar contracts by effectively communicating our product value to health plans
- Spearheaded the strategy and project management for the rollout of Innovative Product Experience, achieving widespread adoption across 700 hearing care clinics and reinforcing our market leadership
- Led a comprehensive performance metrics analysis, identifying key areas for improvement
- Streamlined business processes and enhanced the sales funnel through close collaboration with stakeholders resulting in a 12% increase in conversion rates and $2.5MM in annual cost savings
- Sponsored and led a study in partnership with the University of Minnesota to establish a significant correlation between hearing loss and comorbidities such as dementia, falls, and depression, effectively quantifying the ROI for health plans and reinforcing the value of our solutions
Senior Manager Product & Pricing Strategy
Amplifon Retail
2017 - 2021
- Strategically drove the gross margin strategy across 80 Amplifon Canada stores by redesigning the product portfolio and promotional approach, resulting in a 24% increase in average selling price and an 18% boost in overall profitability
- Led a comprehensive overhaul of insurance billing processes, significantly reducing account receivables by 40% and annual write-offs by 65%, generating savings of $2.8MM
- Increased store conversion rate by 15% in the first year by developing and implementing a Free 30-Day Trial program
- Launched the Amplifon Club loyalty program across Canada, achieving a 20% increase in customer retention and enhancing long-term customer engagement
- Directed the strategic rebranding of 80 stores from Miracle Ear to Amplifon in Canada, collaborating with cross-functional stakeholders to ensure a seamless transition
- Established key partnership with PayBright (now Affirm) to introduce financing programs across Canada, making hearing aids more accessible and generating an additional $2.5MM in annual revenue through enhanced financing options
Senior Manager Strategy, Shared Services
Luxottica Retail
2015 - 2017
- Developed and implemented a comprehensive omnichannel customer experience program at LensCrafters stores, resulting in a 5% improvement in store conversion rates
- Proposed and led the development of strategies to improve the online member experience for EyeMed vision insurance, driving a 12% increase in signups
- Evaluated the merger and acquisition potential for a $25MM niche retail optical player, providing strategic recommendations that informed the company’s growth strategy
Senior Manager Marketing
Jabong.com
2012 - 2013
- Established a new strategic alliance vertical by launching B2B partnerships with banks, telecom, and travel companies, generating $1.5MM, and 50,000 new customers within first 9 months
- Launched two product initiatives that brought in 5% incremental revenue: 1) Gift cards platform for employee and customer engagement, and 2) Strategic cash back rewards program with American Express.
Head Business Development
Zaakpay
2011 - 2013
- Led efforts to grow business volume from INR 15 lakhs to INR 1 crore by signing key clients
- Streamlined client signups by adopting a vertical based strategy focused on sectors like Education, Travel, Ecommerce, Telecom, and Banking and Finance, leading to more targeted sales efforts
- Established strategic partnerships to incorporate checkout API and mobile payments API for more than 70 small and medium size merchants.
Corporate Sales Head
Cocubes.com
2008 - 2011
- Conceived and implemented a major transformation to the business model for our corporate business that helped increase the institutional revenue by 500%
- Led a team of 15 sales professionals and exceeded targets each year for corporate client sign-up and revenue
Education
MBA in Strategy and Analytics -
Babson College
Boston, MA 01.2013 - 05.2015
Bachelor of Technology -
Indian Institute of Technology (IIT)
Roorkee, India 01.2003 - 05.2007
Skills
Project Management
Product Management
Business Growth Initiatives
KPI Management & Data Analytics
Cross-functional Collaboration
Team Management
Strategic Planning
Accomplishments
- Recognized as a Key Talent at both Amplifon and Luxottica for exceptional contributions in product innovation, strategic leadership, and driving cross-functional initiatives that resulted in business growth
- Advanced Analytical Proficiency: Leveraged data analysis tools, including Microsoft Office Suite, Tableau, Think-cell, and PowerBI, to generate insights that drive strategic decision-making and product success
- Creative Pursuits: Passionate about photography and editing, which not only allows me to cultivate creativity and attention to detail but also enhances my ability to approach product design and user experience with a unique, customer-focused perspective
Languages
English
Hindi
Timeline
MBA in Strategy and Analytics -
Babson College
01.2013 - 05.2015
Bachelor of Technology -
Indian Institute of Technology (IIT)
01.2003 - 05.2007
Director Product Innovation and Continuous Improvement
Amplifon Hearing Health Care
2021 - Current
Senior Manager Product & Pricing Strategy
Amplifon Retail
2017 - 2021
Senior Manager Strategy, Shared Services
Luxottica Retail
2015 - 2017
Senior Manager Marketing
Jabong.com
2012 - 2013
Head Business Development
Zaakpay
2011 - 2013
Corporate Sales Head
Cocubes.com
2008 - 2011
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