Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Manpreet Randhawa

Calgary,AB

Summary

Dynamic customer service professional with a proven track record at Bank of Montreal, leveraging strong interpersonal skills to foster lasting client relationships. Known for exceptional work ethic and integrity, I excel in high-pressure environments, enhancing customer satisfaction through effective conflict resolution and tailored financial solutions. Committed to delivering excellence in every interaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cashier/Sales Associate

Winners & HomeSense
05.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Personal Banker

Bank of Montreal
03.2022 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Promoted financial products by maintaining excellent service offering knowledge.

Customer Service Representative

Tim Hortons
04.2016 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Money Mart
09.2017 - 02.2018
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Business Administration -

Okanagan College
01-2017

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Cleaning and sanitizing

Languages

English
Punjabi
Hindi

Certification

CIFC Certificate (Canadian Investment Funds Course)

Timeline

Cashier/Sales Associate

Winners & HomeSense
05.2022 - Current

Personal Banker

Bank of Montreal
03.2022 - Current

Customer Service Representative

Money Mart
09.2017 - 02.2018

Customer Service Representative

Tim Hortons
04.2016 - 11.2021

Bachelor of Business Administration -

Okanagan College

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Manpreet Randhawa