Open To Work
MANPREET NAGRA
Operation Manager
Edmonton,AB
Summary
Purposeful Operations and Logistics Leader with 10+ years of experience driving revenue growth, optimizing processes, and leading cross-functional teams across retail, logistics, and financial services. Proven ability to improve efficiency, reduce costs, and enhance customer satisfaction through data-driven decision-making and strategic planning.
Overview
18
18
years of professional experience
3
3
Certification
Work History
Operations Manager
Liquor Blvd.
Alberta
Current - Current
- Drove monthly revenue growth of 18–24% by designing targeted promotions, optimizing product placement, and leveraging sales analytics to identify high-margin opportunities
- Monitored KPIs, sales trends, and financial performance to drive strategic decision-making and continuous business improvement
- Streamlined store operations and workflows, cutting inefficiencies by 21% and ensuring daily operational consistency
- Led and mentored team of 4–6 employees, enhancing productivity by 17% and elevating customer service standards
- Improved inventory turnover by 23%, ensuring optimal stock levels and reducing carrying costs
- Reduced inventory shrinkage by 22–28% through implementing stricter inventory controls, cycle counts, and loss prevention strategies
- Negotiated vendor agreements and pricing structures, securing 12–16% cost savings and strengthening supplier relationships
Financial Advisor
World Financial Group
Canada
01.2013 - 12.2020
- Increased annual client contributions by 20–25% by identifying growth opportunities and providing tailored financial advice
- Managed diversified client portfolios ranging from $50K to $300K+, aligning investment strategies with client goals and risk tolerance
- Achieved client retention rate of 87–93% through personalized financial planning and proactive relationship management
- Helped clients improve financial health by reducing debt and increasing savings by 18–27% on average
- Conducted over 50 annual consultations to educate clients on effective wealth-building, insurance, and debt management strategies
- Developed long-term client relationships based on trust, transparency, and regular follow-ups
- Stayed up-to-date with financial products, market trends, and compliance requirements
Operations Manager
ADCO Logistics
Canada
11.2014 - 11.2017
- Managed logistics operations generating $300K+ annual revenue while enhancing profitability and operational efficiency
- Led and mentored a team of 15–20 employees, enhancing productivity and elevating customer service standards.
- Oversaw dispatch operations for 40–70+ shipments daily, ensuring timely and accurate delivery of goods
- Improved delivery efficiency by 21–24% through optimized scheduling and route planning
- Developed and implemented operational strategies to improve service levels and reduce costs
- Negotiated vendor and carrier contracts, achieving 12–19% annual savings
- Reduced shipment errors by 17–23% through process standardization and quality control measures
- Monitored KPIs and performance metrics to identify and implement continuous improvement initiatives
Operations Lead
Airport Operational Services Ltd.
Mississauga, Canada
02.2013 - 10.2015
- Coordinated ground operations for baggage handling, aircraft servicing, and turnaround activities to ensure timely departures in fast-paced airport environment
- Improved turnaround efficiency by optimizing task allocation and team coordination
- Ensured strict adherence to aviation safety and regulatory standards
- Liaised between ground crew, airline staff, and management to facilitate seamless operational flow
- Trained new staff and upheld high operational standards to support team efficiency
Store Operations Manager
Hasty Market Corp.
Brampton, Canada
01.2010 - 12.2014
- Increased annual store revenue by 17–23% YoY by implementing targeted promotions, cross-selling strategies, and data-driven product placement based on customer purchasing trends
- Reduced inventory shrinkage by 18%+ through tighter stock controls, cycle counting, and improved supplier coordination, ensuring optimal stock levels and minimizing losses
- Enhanced in-store merchandising and layout to boost impulse purchases and increase average transaction value by 11–14%
- Directed end-to-end retail operations for a high-volume convenience store, overseeing inventory management, merchandising strategy, staffing, and customer experience, driving consistent operational efficiency
- Led, trained, and scheduled team of 2-4 employees, enhancing staff productivity and customer satisfaction through hands-on coaching and performance management
- Managed daily cash handling operations exceeding $3K–$6K in transactions, ensuring 100% accuracy in reconciliations and compliance with financial controls
- Strengthened vendor relationships and negotiated favorable pricing and delivery terms, contributing to improved margins and consistent product availability
- Streamlined daily reporting and operational processes, reducing administrative time by 22% and improving data accuracy for decision-making
Customer Service Operations Specialist
Servisair Canada
Mississauga, Canada
01.2012 - 10.2013
- Resolved customer concerns promptly, enhancing satisfaction and service quality
- Provided high-volume customer service in airport operations, addressing passenger inquiries and resolving service issues
- Collaborated with operational teams to ensure timely and precise service delivery
- Maintained compliance with airport and airline service standards.
Ground Supervisor
FedEx Ground
Mississauga, Canada
02.2008 - 03.2010
- Supervised package handling, sorting, and dispatch operations in high-volume logistics environment to ensure seamless workflow
- Ensured timely processing and movement of shipments to meet strict delivery timelines
- Managed and motivated team members, fostering a collaborative environment to sustain productivity and accuracy
- Implemented workflow improvements to streamline processes and reduce delays
- Maintained safety compliance and reduced workplace incidents.
Education
Diploma - Business Administration - Human Resources
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON01-2013
Skills
- Operations & Business Management
- Operational Strategy Development
- Process Improvement
- Lean Operations
- KPI Development
- Tracking & Performance Optimization
- Cost Reduction
- Revenue Growth
- Auditing
- Shrinkage Reduction
- Logistics
- Supply Chain
- Warehouse Management
- Inventory Control
- Inventory Flow
- Inventory Management Systems
- Inventory Tracking Systems
- Dispatch Operations
- Route Optimization
- Delivery Performance
- SLA Management
- Vendor Negotiation
- Supplier Negotiation
- Sales Management
- Client Relationship Management
- Client Retention
- Customer Experience Optimization
- Stakeholder Engagement
- Team Leadership
- Leadership
- Team Development
- Performance Management
- Coaching
- Workforce Planning
- Staff Scheduling
- Microsoft Excel
- Google Sheets
- Data Analysis
- KPI Dashboards
- Reporting Tools
- Budget Management Tools
- Portfolio Management Software
- POS Management Systems
- WMS
- ERP
- Dispatch Management Systems
- Routing Management Systems
- Fleet Management Systems
- Routing Management Systems
- Fleet Management Systems
Websites
Certification
- HLLQP (Life License Qualification Program)
- First Aid & CPR Certification
- WHMIS Certification
- Lean Six Sigma Yellow Belt (In Progress)
- Transportation of Dangerous Goods (TDG)
Languages
English
- Reading: Advanced
- Writing: Advanced
- Oral Interaction/Speaking: Advanced
- Listening: Advanced
Punjabi
- Reading: Native
- Writing: Native
- Oral Interaction/Speaking: Native
- Listening: Native
Hindi
- Reading: Advanced
- Writing: Advanced
- Oral Interaction/Speaking: Advanced
- Listening: Advanced
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
RemoteHybridSalary Range
$65000/yr - $100000/yrTimeline
Operations Manager
Liquor Blvd.
Current - Current
Operations Manager
ADCO Logistics
11.2014 - 11.2017
Operations Lead
Airport Operational Services Ltd.
02.2013 - 10.2015
Financial Advisor
World Financial Group
01.2013 - 12.2020
Customer Service Operations Specialist
Servisair Canada
01.2012 - 10.2013
Store Operations Manager
Hasty Market Corp.
01.2010 - 12.2014
Ground Supervisor
FedEx Ground
02.2008 - 03.2010
Diploma - Business Administration - Human Resources
Sheridan College Institute of Technology And Advanced Learning