Manpreet Manpreet
Surrey,BC
Summary
Motivated and results-driven professional with 1 year of experience in a fast-paced call centre environment, now seeking to leverage strong communication, problem-solving, and negotiation skills in a Collection Agent role. Adept at managing customer relationships, resolving payment issues, and achieving debt recovery targets. Eager to contribute to Rogers as a Collection Agent success by ensuring timely and effective collection of outstanding accounts, while maintaining high customer satisfaction and adhering to legal and ethical guidelines.
Overview
1
1
year of professional experience
Work History
Cashier and Customer Associate
Desi bites
Surrey
09.2024 - 11.2024
- Delivered outstanding customer service, greeting customers with a friendly and optimistic attitude to ensure a positive shopping experience
- Operated cash register and processed transactions accurately, managing cash and credit card payments
- Provided solutions to customer inquiries and issues, ensuring customer satisfaction and loyalty
- Collaborated with team members to maintain store organisation and presentation, ensuring product displays were attractive and shelves were stocked
- Remained punctual, disciplined, and focused during busy hours, ensuring tasks were completed efficiently
Call Centre Agent
Sandeep Gupta
01.2024 - 05.2024
- Key Responsibilities:
- Debt Recovery:
- Contact customers with overdue payments via phone, email, or SMS to remind them of outstanding balances.
- Negotiate repayment plans and settlements to recover debts while maintaining customer satisfaction.
- Customer Support & Engagement:
- Provide exceptional customer service by answering inquiries, addressing concerns, and offering solutions for repayment.
- Utilize active listening skills to understand customer challenges and build rapport, ensuring a positive experience.
- Account Management:
- Update and monitor overdue accounts, logging payment arrangements and changes
- Escalate complex cases to senior management or legal teams when necessary.
- Compliance:
- Ensure all communication and actions comply with banking regulations, legal requirements, and company policies.
- Handle sensitive financial data securely and maintain confidentiality at all times.
- Managed approximately 30 incoming calls, emails and queries of the customers daily.
- Call Centre Operations:
- Meet daily/weekly targets for calls made, accounts resolved, and payments collected.
- Collaborate with team members to share best practices and strategies for improving collection efficiency.
Education
Master of Arts - Education
Trinity Western University
Langley, None01.2027
Bachelor of Arts - Education
Panjab University
Chandigarh, India05.2023
Skills
- Effective Communication: Adept at speaking clearly and empathetically to customers, addressing both sensitive and routine inquiries
- Active Listening: Skilled in understanding customer concerns and needs, allowing for more effective problem-solving and debt resolution
- Negotiation & Persuasion: Comfortable negotiating payment terms and resolving conflicts while maintaining a professional and courteous Person
- Customer Relationship Management (CRM): Experienced in using CRM systems to track interactions, update records, and ensure accurate customer data
- Call Centre Skills: Proficient in managing high volumes of inbound and outbound calls, using call centre software, and adhering to scripts and processes
- Time Management: Efficient in managing a high caseload of customers, meeting performance targets, and maintaining organized records
- Conflict Resolution: Strong ability to de-escalate difficult situations and guide customers toward mutually beneficial solutions
Timeline
Cashier and Customer Associate
Desi bites
09.2024 - 11.2024
Call Centre Agent
Sandeep Gupta
01.2024 - 05.2024
Master of Arts - Education
Trinity Western University
Bachelor of Arts - Education
Panjab University
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