Manpreet Kour
Etobicoke,ON
Summary
Resourceful loss prevention officer and security management professional with experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations. Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 2 years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service/Loss Prevention Agent
Tim Hortons
09.2022 - Current
- Developed strategies to prevent future thefts from occurring within the store environment.
- Monitored store entrances, exits, and cash registers to ensure customers are properly checked out.
- Confirmed that all merchandise is appropriately scanned at the POS system.
- Trained new staff members on proper loss prevention techniques and procedures.
- Inspected physical security systems such as door locks, alarm systems, CCTV cameras., ensuring they are working properly.
- Enforced loss prevention policies and procedures within the store environment.
- Maintained a professional demeanor while interacting with individuals who may be under suspicion of committing an act of theft.
Security Guard
H&M
11.2019 - 07.2022
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Conducted daily security patrols of assigned areas.
- Developed emergency response plans for various scenarios including natural disasters, medical emergencies, fires.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Monitored closed circuit television systems.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Maintained order during special events such as concerts and conferences.
Education
Diploma - Paralegal
Humber College
Toronto, ON08.2025
Skills
- Strong knowledge of CCTV systems and access control systems
- Excellent customer service skills
- Excellent problem-solving and decision-making skills
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite
- Staff Training
- Risk Management
- Loss prevention strategies
- Critical Thinking
- Incident Reporting
- Active Listening
- Conflict Resolution
Certification
- (Licensed Security Guard) : Year 2024
- (CPR CERTIFICATION ) Training - 2022
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service/Loss Prevention Agent
Tim Hortons
09.2022 - Current
Security Guard
H&M
11.2019 - 07.2022
Diploma - Paralegal
Humber College
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