Manpreet Kaur Sharma
Mississauga
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
LEGACY Supply Chain Services
02.2021 - 07.2022
- Entering customer and account data from source document
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Network Administrator
QUICKY CODERS
03.2017 - 06.2019
- Installing New networks and upgrading existing networks
- Troubleshooting networking and connection issues
- Troubleshooting some hardware and software issues
- Installing and maintaining hardware and computer peripherals
- Maintaining computer and other electronics in the company
Education
Project Management - Management
Humber Institute of Technology And Advanced Learning
Toronto, None08.2021
Masters In Technology - Electrical, Electronics And Communications Engineering
Punjabi University
Punjab07.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
LEGACY Supply Chain Services
02.2021 - 07.2022
Network Administrator
QUICKY CODERS
03.2017 - 06.2019
Project Management - Management
Humber Institute of Technology And Advanced Learning
Masters In Technology - Electrical, Electronics And Communications Engineering
Punjabi University
Similar Profiles
Renee ChandlerRenee Chandler
Corporate Recruiter at LEGACY Supply Chain ServicesCorporate Recruiter at LEGACY Supply Chain Services
Paul LewisPaul Lewis
Forklift Operator at Legacy Supply Chain Services Inc.Forklift Operator at Legacy Supply Chain Services Inc.
Sandra RizkSandra Rizk
Accounts Payable Associate at Legacy Supply Chain ServicesAccounts Payable Associate at Legacy Supply Chain Services