MANPREET KAUR (MANNY)
Oakville,ON
Summary
An Administrative Professional with 5+ years of experience managing office operations with strong data entry and basic bookkeeping skills. Skilled in recordkeeping confidential information along with financial transactions and manage financial accounts. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Accustomed to answering questions, providing information and resolving concerns.
Overview
7
7
years of professional experience
Work History
Dental Office Administrator
Dentistry @ Preserve
06.2022 - Current
- Performed general bookkeeping duties such as balancing accounts receivable and payable ledgers and reconciled past due accounts achieving reduction in outstanding patient accounts.
- Typed patient data into computer system using Tracker while following HIPAA regulations and organized referrals to other dental specialists.
- Handled office phone calls, general email inbox that received over 100+ emails weekly that included inquiries from patients regarding treatment plans and payment options.`
- Verified insurance benefits & filed insurance claims and ensured accurate out-of-pocket payments received in timely manner.
- Entered and adjudicated insurance payments and adjustments.
- Prepared financial statements for patients as needed, including estimates of future treatments with options to secure treatment acceptance.
Office Administrator
Amica Senior Lifestyles
11.2019 - 10.2022
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created schedules for employees throughout company with use of BookJane.
- Use of Yardi Voyager to maintain resident portals & process resident's invoices, credit memos and payments within established timelines.
- Maintained accurate records 120+ residents for all rental payments and deposits in Yardi Voyager.
- Provided support to administrative staff by scheduling appointments, ordering office supplies, and performing other clerical tasks as needed.
- Performed follow-up calls as necessary to ensure satisfactory resolution of resident's inquiries.
Post Office Assistant
Canada Post
01.2019 - 01.2020
- Managed daily operations of post office, including customer service, mail processing, and money handling.
- Maintained inventory of postage stamps, envelopes, boxes, and other supplies.
- Ensured compliance with all federal laws related to postal services and operations.
- Monitored revenue sources such as money orders, international mailings, shipping fees.
- Completed forms regarding change of address, theft or loss of mail, or for special services such as registered or priority mail.
- Processed payments and handled cash using point of sale (POS) computer system.
Quality Assurance Supervisor
Amazon YHM1
Hamilton
03.2017 - 01.2019
- Supervised and mentored over 80+ associates on stow quality and workplace safety everyday.
- Utilized software such as ATLAS, KIBANA to monitor stow metrics.
- Deep dived into stow process in order to solve shipments and deliver customer promise.
- Prepared several reports using Excel/Word for managers on quality assurance results and maintained records of all inspections.
- Collaborated with management in pre and mid shift meetings to discuss effective plans for resolving major quality problems.
- Supervised onboarding and training of new personnel to maximize capacities of quality assurance team.
Education
Diploma - Business (General)
Mohawk College
Hamilton, ONSkills
- Yardi Voyager : Property Management Software
- Scheduling Software : BookJane
- Dental office software : Tracker
- Basic Bookeeping : Data Entry, Invoicing, monitoring account rec
- Medical insurance billing
- Microsoft Office : Word, Excel
Timeline
Dental Office Administrator
Dentistry @ Preserve
06.2022 - Current
Office Administrator
Amica Senior Lifestyles
11.2019 - 10.2022
Post Office Assistant
Canada Post
01.2019 - 01.2020
Quality Assurance Supervisor
Amazon YHM1
03.2017 - 01.2019
Diploma - Business (General)
Mohawk College
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