MANPREET KAUR BHAGTANA
CALGARY,AB
Summary
Dynamic and results-driven professional with extensive experience at Amazon, excelling in problem-solving and customer service. Proven ability to manage multiple tasks under pressure while maintaining accuracy in data entry and inventory management. Proficient in QuickBooks,Sage 50 Pro accounting and skilled in building rapport, consistently achieving goals and enhancing operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BOOKKEEPER
RMT Accounting Corporation
Calgary, AB
01.2024 - Current
- Processed payments, prepared invoices, reconciled bank statements, and maintained records of accounts receivable and payable.
- Accurately entered financial transactions into accounting software and ensured that all data was accurate and up-to-date.
- Processed bills by recording invoices received from suppliers or vendors on accounting system database.
- Processed and issued employee paychecks and statements of earnings and deductions.
- Generated detailed reports on account activity to ensure accuracy of financial data.
- Analyzed financial documents including income statements, balance sheets, budgets, payroll information, and other related documents.
- Monitored customer accounts for overdue payments while providing friendly reminders via email or phone calls.
- Balanced ledgers and accounts to identify discrepancies.
- Adhered to Generally Accepted Accounting Principles when completing tasks.
- Operated computers programmed with accounting software such as quickbooks, Sage 50 to record, store, and analyzed information.
- Submitted tax forms and returns, workers' compensation forms, pension contribution forms and other government documents.
- Ensured timely submission of GST in order to avoid penalties from state agencies.
INBOUND STOWER & RECEIVER
AMAZON
Calgary, AB
10.2019 - Current
- Managed multiple tasks simultaneously while meeting tight deadlines
- Performed regular cycle counts to maintain an up-to-date inventory record
- Reported discrepancies between physical count and computer records immediately to supervisor and manager
- Ensured that all items were properly labeled and stored in their designated locations
- Identified damaged goods received as part of the shipment process and reported them accordingly
- Scanned and placed items into specific storage locations
- Maintained records of all incoming stock within the company database system.
- Coordinated with team members to prioritize urgent or time sensitive deliveries
- Demonstrated strong attention to detail and organizational skills to support smooth warehouse operations.
- Developed time management and communication skiils critical for coordinating tasks under pressure.
INBOUND CUSTOMER RETURN PROCESSOR
AMAZON
Calgary, AB
05.2023 - 06.2023
- Verified all return information on the sales order to ensure proper authorization was given for the return
- Managed multiple customer accounts simultaneously while maintaining excellent service standards
- Performed data entry tasks related to processing customer returns
- Worked closely with other departments such as Sales, Customer Service, Logistics, Accounting, and Quality Control to ensure timely resolution of return requests
- Resolved discrepancies between physical inventory counts and reported numbers from the warehouse system
- Processed customer returns, ensuring accuracy and compliance with company policy
- Analyzed customer complaints regarding product quality or service issues and responded appropriately
- Entered data into computer system to track all returned items, refunds, and store credits issued
- Created detailed reports of customer returns for management review and analysis
- Managed multiple tasks simultaneously while meeting deadlines consistently
- Communicated with vendors regarding warranty claims on defective products
BANK TELLER INTERN
STATE BANK OF INDIA
Punjab
02.2016 - 12.2018
- Assisted customers with deposits and withdrawals, answered inquiries, and resolved issues
- Deal with customers via phone, email, correspondence, in person etc
- Educated customers on banking products such as loans, savings accounts, credit cards
- Reported suspicious activities or potential security threats immediately
- Processed loan applications and paperwork for customers
- Performed administrative tasks such as filing documents and data entry
- Verified customer identification documents and account information accuracy
- Assisted with opening new accounts for customers including checking accounts
- Prepared daily reports of cash receipts, withdrawals, and other transactions
- Provided excellent customer service to clients in person or over the phone
- Processed foreign currency exchange requests from customers
- Balanced cash drawers accurately at end of shift
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts
- Received mortgage and other loan payments, verifying payment dates and amounts due
- Identified transaction errors when debits and credits did not balance
Education
CPA PREP COURSES - ACCOUNTING
CPA WSB
Edmonton04.2024
CERTIFICATION IN BOOKKEEPING PROFESSIONAL -
Bow Valley College
Calgary, AB09.2021
CERTIFICATION OF BASIC BOOKKEEPING - ACCOUNTING
SBC College
Saskatoon, SK12.2020
BACHELOR'S OF COMMERCE - BUSINESS ADMINISTRATION
KMV
Punjab05.2018
Skills
- Advanced problem-solving and analytical skills
- Empathetic and compassionate
- Active listening skills
- Ability to work under high pressure
- Proficient with computers and software programs
- Consistently meets or exceeds goals
- Effective at building rapport
- Continual personal development
References
References available upon request
Languages
- Punjabi, Native
- Hindi, Fluent
- English, Fluent
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Certification
- Bachelors of Commerce (B.COM) Awarded
- Certification in Accounting /Bookkeeping Awarded
Accomplishments
- Recognized as Best associate for performing good in Quality at Amazon and for meeting & exceeding targets in high pressure several times
References
References available upon request.
Timeline
BOOKKEEPER
RMT Accounting Corporation
01.2024 - Current
INBOUND CUSTOMER RETURN PROCESSOR
AMAZON
05.2023 - 06.2023
INBOUND STOWER & RECEIVER
AMAZON
10.2019 - Current
BANK TELLER INTERN
STATE BANK OF INDIA
02.2016 - 12.2018
CPA PREP COURSES - ACCOUNTING
CPA WSB
CERTIFICATION IN BOOKKEEPING PROFESSIONAL -
Bow Valley College
CERTIFICATION OF BASIC BOOKKEEPING - ACCOUNTING
SBC College
BACHELOR'S OF COMMERCE - BUSINESS ADMINISTRATION
KMV
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