Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manpreet Kaur Bal

Brampton

Summary

I am Results-driven customer service manager with 3 years of experience in the retail industry, including roles as an e-commerce assistant supervisor and Western Union agent. Skilled at operating in fast-paced environments and delivering exceptional service. Proven expertise in sales management, office administration, strategic planning, and employee relations.

Overview

4
4
years of professional experience

Work History

Logistics Coordinator / Dispatcher

ROAD RIDER TRUCKING LTD
05.2023 - 12.2024
  • Manage truck drivers’ schedules and optimize route planning for timely and efficient deliveries
  • Schedule freight pickups and deliveries according to customer needs and operational ability
  • Provide accurate shipping details, ETAs, and tracking information to customers
  • Review and monitor driver logs to ensure compliance with DOT regulations and internal policies
  • Maintain accurate documentation of all communications, deliveries, routes, pickup/delivery times, and related activities.
  • Complete and process shipment paperwork including invoices, bills of lading, and delivery receipts
  • Address customer complaints and inquiries with professionalism and urgency
  • Negotiate shipping rates and delivery timelines with carriers, brokers, and clients to achieve cost-effective and timely service

Lead Customer Service Manager

WALMART – WINNIPEG, MANITOBA
10.2021 - 04.2023
  • Led the front-end team to deliver exceptional customer service in a high-traffic retail environment
  • Resolved customer complaints and ensured timely escalation when needed
  • Trained and motivated new hires to meet company service standards
  • Supported inventory and cashier operations
  • Facilitated customer engagement and organic sales growth through service initiatives

E-commerce Supervisor Assistant

WALMART-WINNIPEG, MANITOBA
10.2020 - 10.2021
  • Supported the planning and coordination of online sales strategies in alignment with corporate marketing initiatives.
  • Assisted in managing and maintaining the store’s e-commerce operations including inventory accuracy, product availability, and order fulfillment.
  • Collaborated with department supervisors to ensure efficient picking, packing, and shipping of online orders.
  • Helped monitor performance metrics and implemented improvements to enhance customer satisfaction and order accuracy.
  • Contributed to online merchandising, ensuring product listings were current and visually appealing to support marketing and promotional campaigns.
  • Provided input for digital marketing efforts to increase online traffic and sales, including seasonal campaigns and store-wide promotions.
  • Acted as a liaison between the in-store team and corporate e-commerce management, ensuring smooth communication and implementation of directives.
  • Ensured compliance with Walmart’s e-business policies and standards.

Education

Business Management

Lambton college of applied arts and technology
10.2019

Bachelor of Commerce - undefined

Guru Nanak dev university
02.2016

Skills

  • Onboarding and orientation
  • Administration and reporting
  • Revenue forecasting
  • Cost calculation
  • Customer complaint resolution and account authorizations
  • Time management
  • Policy enforcement
  • Employee coaching and motivation
  • Scheduling and coordination
  • Problem-solving and decision-making
  • Microsoft Office
  • Product and service promotion

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Logistics Coordinator / Dispatcher

ROAD RIDER TRUCKING LTD
05.2023 - 12.2024

Lead Customer Service Manager

WALMART – WINNIPEG, MANITOBA
10.2021 - 04.2023

E-commerce Supervisor Assistant

WALMART-WINNIPEG, MANITOBA
10.2020 - 10.2021

Bachelor of Commerce - undefined

Guru Nanak dev university

Business Management

Lambton college of applied arts and technology

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Manpreet Kaur Bal