MANPREET KAUR
Waterloo,ON
Summary
Dedicated office professional with expertise in customer service and data management. Successfully resolved service inquiries while accurately documenting customer interactions, enhancing operational efficiency. Committed to fostering strong relationships through personalized assistance and support.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Customer Service Representative
Rogers Communication Canada Inc.
Kitchener, Ontario
03.2023 - Current
- Guided customers through service options while providing detailed product information.
- Resolved service issues and assisted customers with inquiries to enhance satisfaction.
- Cultivated strong customer relationships through personalized assistance and support.
- Handled billing questions and addressed account discrepancies to ensure accuracy.
- Accurately documented customer interactions within CRM system.
Customer Representative
Concentrix
07.2022 - 03.2023
Cashier
McDonald's
09.2021 - 01.2023
Package Handler
Fedex Ground
04.2021 - 08.2021
- Loaded and unloaded packages from delivery trucks to ensure timely delivery.
- Operated conveyor belts to transport packages to designated areas.
- Scanned and sorted packages according to destinations and service type using scanner.
- Scanned package barcodes for tracking and sorting accuracy.
- Inspected incoming packages for damage or discrepancies before processing.
- Facilitated space management by stacking boxes securely for easy access. onto pallets in an efficient manner.
- Followed safety guidelines to ensure a secure working environment at all times.
Senior PHP developer
Relinns Technologies
05.2017 - 01.2021
Cashier Assistant
Costco
Winnipeg
09.2021 - 01.2022
- Processed transactions swiftly utilizing POS systems while maintaining cash accuracy.
- Checked out customers efficiently, ensuring proper scanning of all items.
- Received payments via cash, checks, credit cards, vouchers, or automatic debits.
Education
Project Management - Advance Business Management
University of Winnipeg
01-2020
B.TECH - Computer Science
CIET
RAJPURA, India01-2015
Skills
- Customer management
- Billing inquiries
- Documentation accuracy
- Data entry and clerical tasks
- MS Office proficiency
- Document scanning
- Technical troubleshooting
- Quality assurance
- Effective communication
- Written communication
- Organization skills
- Cash handling
Personal Information
- Availability: full time on all days of the week
- Permanent Resident of Canada
KEY JOB RESPONSIBILITIES:
- Work Experience: Office Administrator and Front desk experience
- Answering inquiries and address, resolve or escalate issues in the project for client satisfaction.
- Greet clients in-person and via telephone calls.
- Correspond with clients through email, telephone or postal mail.
- Provide clerical support to company employees, including copying, faxing and file management.
- Greet incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Carry out work in accordance with company policies and guidelines.
- Sort documents according to instructions provided as required.
- Work quickly and efficiently while adhering to safety standards.
- Process workload with minimal supervision.
- Ensure client satisfaction throughout the process.
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Timeline
Customer Service Representative
Rogers Communication Canada Inc.
03.2023 - Current
Customer Representative
Concentrix
07.2022 - 03.2023
Cashier Assistant
Costco
09.2021 - 01.2022
Cashier
McDonald's
09.2021 - 01.2023
Package Handler
Fedex Ground
04.2021 - 08.2021
Senior PHP developer
Relinns Technologies
05.2017 - 01.2021
Project Management - Advance Business Management
University of Winnipeg
B.TECH - Computer Science
CIET